Hello @Seller_09tFfDwztJRpQ,

Thank you for posting your concerns with your account deactivation.

Seller_09tFfDwztJRpQ

Has anyone experienced issues with account deactivation after updating their primary contact information? I recently updated my address following advice from Seller Support, but now my account is deactivated. I'm having trouble reverting the address back to my original one. Any advice on how to proceed?

Ver publicación

As mentioned you had updated some contact information and address. As these situations can be verify stressful I wanted to offer what support I can surrounding your situation, but also inquire on a few things as well to offer the best support.

Can you first advise on why you were advised to update your information? Was there a request to update or verify this information? Did you receive a performance notification when the account was deactivated? If so, can you post the notice here after removing any personal information?

Since you've mentioned updating your address, typically when this occurs we will require the re-verification of the provided address. If this is your situation, than this is a standard process to require re-verification. You also mentioned that you are unable to change the address back to the original one, this may also be part of our standard process as mentioned in our Global Verification FAQ.

Why can’t I edit my information?

• Usually, you cannot edit business location and business type once you click 'Agree & continue' under the Business information section. You also cannot update any information (or upload documents) while this information is being verified.

Can you confirm if you have passed this point? If you clicked agree and continue, you will need to verify that information to continue. As mentioned once I have more information on the exact situation I can offer more guidance and or support.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.