Hello @Seller_oTyZbMP0OKbLv,

Thank you for posting your concerns with what sounds like a multiple account policy violation, caused by a global selling account.

I wasn't even aware that these global accounts were open as I do not sell in them (I knew I was selling in US, Canada, Mexico). It seems as though these other global accounts were missing information from me (ie address verification and CC on file, which I am working on fixing). My question is - has this happened to anyone else? How long did it take you to fix it and what were the steps that you took? My account has been deactivated for about 6 days now while I work on getting the information provided.

Typically, these situations will vary on how long they take to resolve. As mentioned the other accounts were missing information and may even need to complete verification thus once this process has been completed, and you can confirm each store is active, your US, Canada, and Mexico stores should be eligible for reactivation, so long as there are no other issues remaining.

You can see more on this policy under our code of conduct policy page, specifically our multiple account section.

Multiple selling accounts on Amazon

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Regarding the information needed for your other stores, I recommend reviewing our seller identity verification help page for more guidance on document requirements, this will help ensure the information provided meets our requirements for a faster review process.

Of course this is a huge loss of revenue for my Private Label business. I am wondering if I should just close the global accounts but I am worried if I do that it will negatively affect my seller account for US.

As part of our account closure process, any account currently experiencing a deactivation will be ineligible for closure. I would advise that you focus on the reactivation of these other stores.

Once the other stores have been successfully reinstated, you can navigate back to your US, Canada, or Mexico accounts. You will need to submit an acknowledgement that these account are now active, upon review of completion and no other violations being present, you should be eligible for reactivation.

Additionally, @Seller_OsTCzqmnWLFhS, it does appear that we have followed up on your situation yesterday, I would advise continuing the conversation there if you need additional guidance on your specific situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.