invalid tracking
I got an invalid tracking statement but the report has a tracking last number missing and also the same with Id Order.
It is a useless report, and I need help to identify the order.
So what happened with this order? Do I get paid? Is there a way to correct invalid tracking because of a typing error?
Can I get Amazon email when there is an invalid tracking?
invalid tracking
I got an invalid tracking statement but the report has a tracking last number missing and also the same with Id Order.
It is a useless report, and I need help to identify the order.
So what happened with this order? Do I get paid? Is there a way to correct invalid tracking because of a typing error?
Can I get Amazon email when there is an invalid tracking?
1 respuesta
Nikki_Amazon
Greetings @Seller_fSfEqRsgXmdDK,
Nikki here to help you with invalid tracking number.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
When the tracking information is incorrect, the customer is unable to track the shipment using the tracking ID provided by the carrier.
Yes, but it will affect your metrics.
It is very important that you investigate what is causing this issue to prevent missing information in order IDs or tracking numbers in the future. Failing to provide the correct information has negatively impacted your metrics, and the only way to rectify this is to prove that it occurred in error. If you believe this is the case, please create a case with Seller Support so they can assist you in resolving the issue accordingly.
Please visit the page Valid tracking rate for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
