Urgent Help Needed: Children’s Clothes Misclassified as Costumes, Stuck in Compliance Loop
Hello Everyone,
I’m hoping someone—especially a moderator—can help me break out of a frustrating compliance loop I’ve found myself in.
I sell children’s clothing, but for some reason, some items have been incorrectly flagged as children’s costumes. Because of this, I keep getting requests for compliance documentation that applies to costumes, not regular apparel. I reached out to Support, and the Catalog team reviewed my case and confirmed that my products are indeed standard children’s clothes and do not require the costume-related documentation.
There are a total of 40 ASINs, I confirmed that 10 incorrectly had the word "Costume" included in the backend keywords, I have removed that word from the keywords. The other 30 don't have any mention of costume.
Here’s the problem:
-The Catalog team says my listings are fine and that the issue now lies with Account Health. They confirmed this in Case ID 16791256161
-The Account Health team, however, is telling me they can’t clear this up until the Catalog team fixes something on their end.
-I’m stuck in the middle, with both teams directing me back and forth and no resolution in sight.
I’m posting here because I truly don’t know what else to do. If a moderator could please take a look at my case or point me in the right direction, I would be incredibly grateful. Any insight from community members who’ve experienced something similar would also be much appreciated.
Thanks in advance for your help!
Urgent Help Needed: Children’s Clothes Misclassified as Costumes, Stuck in Compliance Loop
Hello Everyone,
I’m hoping someone—especially a moderator—can help me break out of a frustrating compliance loop I’ve found myself in.
I sell children’s clothing, but for some reason, some items have been incorrectly flagged as children’s costumes. Because of this, I keep getting requests for compliance documentation that applies to costumes, not regular apparel. I reached out to Support, and the Catalog team reviewed my case and confirmed that my products are indeed standard children’s clothes and do not require the costume-related documentation.
There are a total of 40 ASINs, I confirmed that 10 incorrectly had the word "Costume" included in the backend keywords, I have removed that word from the keywords. The other 30 don't have any mention of costume.
Here’s the problem:
-The Catalog team says my listings are fine and that the issue now lies with Account Health. They confirmed this in Case ID 16791256161
-The Account Health team, however, is telling me they can’t clear this up until the Catalog team fixes something on their end.
-I’m stuck in the middle, with both teams directing me back and forth and no resolution in sight.
I’m posting here because I truly don’t know what else to do. If a moderator could please take a look at my case or point me in the right direction, I would be incredibly grateful. Any insight from community members who’ve experienced something similar would also be much appreciated.
Thanks in advance for your help!
3 respuestas
Seller_i6S8knzW6zU6Z
Hi @Seller_0qyRtqm32cQSi,
While you’re waiting for a response from the moderators, I thought I’d share some thoughts.
If you’re comfortable sharing one or more of the affected ASINs, it could give the seller community a chance to take a closer look and offer additional insights. Sometimes, even small details can lead to unexpected outcomes with Amazon’s classification systems, and a fresh set of eyes might help identify something overlooked.
For context, I recently spoke with a seller who had a similar experience. They were selling a poster that included the phrase “pure, sterilized milk” as part of the artwork’s original title. Amazon’s automated systems flagged the product as a dairy-based drink due to the title. Since the historical title of the art couldn’t be changed, the issue was resolved by adding clarifying information to the product title, which helped the system correctly identify it as wall art and not a beverage.
This example highlights how these systems work in very specific ways, and sometimes, adding the right context or detail can help resolve issues. If you’re comfortable sharing an ASIN, I’d be happy to take a look and see if there’s anything similar happening here.
Kind regards, Michael
