have not being Paid the last 3 cycles since 12/26/2023
Here is my Case: 14746019761
This is very hard to run a business with no cash flow coming since I have not being paid the last 3 cycles. The Account Level Reserve keep growing. I have been selling on Amazon almost 10 years. My account is healthy. I am at lost.l Is there any date which I am guaranteed to to get the money that currently in the reserve?
have not being Paid the last 3 cycles since 12/26/2023
Here is my Case: 14746019761
This is very hard to run a business with no cash flow coming since I have not being paid the last 3 cycles. The Account Level Reserve keep growing. I have been selling on Amazon almost 10 years. My account is healthy. I am at lost.l Is there any date which I am guaranteed to to get the money that currently in the reserve?
3 respuestas
CR_Amazon
@Seller_ALYcKbrhhhYyn
Hello there, my name is CR and want to see if I can get you some additional details here. I apologize for the frustration you've experienced to this point, but please allow me some time to review the case # you provided above and read through any correspondence provided thus far.
Thank you for your patience while I look into this further. I will report back here as soon as I have anything further to share.
CR_Amazon
CR_Amazon
@Seller_ALYcKbrhhhYyn
Hello, CR back here again.
I had a quick chance to take a look into your account and read through the case # you provided above.
I am going to submit this off to the appropriate partner team to see if we can get this looked into further for you as I see it was transferred to a team, but you have not heard anything further.
I will have this on my radar, and will report back here and @ tag you for visibility when I have any update to share.
Thank you for your continued patience.
CR_Amazon
CR_Amazon
Hi there @Seller_ALYcKbrhhhYyn
I wanted to let you know that I was able to successfully connect with the partner team who has opened up a new case #14754768161 for this issue. You can find this case now within your case log.
Please do open and follow along there as this will be where all further communication related to your issue will take place.
CR_Amazon