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Seller_K2AznkKOlMiv7

Question about the Status field in the Return report

in the Return Report in the field Status we have the status defined as "Unit returned to inventory" . This status is defined even if the unit is "Sellable "or the unit is "Customer Damaged" . Based on this how can I know if the unit is returned in my inventory and it is available to sell again or not ?

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Etiquetas:Devoluciones, Inventario
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Seller_K2AznkKOlMiv7

Question about the Status field in the Return report

in the Return Report in the field Status we have the status defined as "Unit returned to inventory" . This status is defined even if the unit is "Sellable "or the unit is "Customer Damaged" . Based on this how can I know if the unit is returned in my inventory and it is available to sell again or not ?

img
Etiquetas:Devoluciones, Inventario
00
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Daryl_Amazon
En respuesta a la publicación de Seller_K2AznkKOlMiv7

Hey @Seller_K2AznkKOlMiv7!

More than happy to provide clarification here in your concern regarding our returns report status definitions!

The disposition/condition codes are aligned with the status reasons, so if they are under the "Sellable" state, the unit was returned to stock and is available for purchase.

If it's under the "Customer Damage" state, The unit was returned to stock in unsellable condition. This doesn’t necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens, the customer is refunded but the unit stays in your inventory as unsellable. You can request to have the unit returned to you. For more information, go to Remove inventory (overview).

As for the return statuses, there are 4 of them:

Reimbursed: A reimbursement has been approved for the unit. The unit has not been returned to your inventory (allow 5 days for reimbursements to post).

Pending repackaging: Unit is in the process of being repackaged.

Repackaged successfully: Unit has been repackaged successfully and returned to your sellable inventory.

And the last one is the status you are viewing for here in the screenshot example:

Unit returned to inventory: Unit has been returned to your sellable or unsellable inventory.

Depending if the item is considered sellable or not sellable, usually the disposition column will provide that insight.

Hope this helps.

Daryl

20
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Seller_K2AznkKOlMiv7

Question about the Status field in the Return report

in the Return Report in the field Status we have the status defined as "Unit returned to inventory" . This status is defined even if the unit is "Sellable "or the unit is "Customer Damaged" . Based on this how can I know if the unit is returned in my inventory and it is available to sell again or not ?

img
21 visualizaciones
3 respuestas
Etiquetas:Devoluciones, Inventario
00
Responder
user profile
Seller_K2AznkKOlMiv7

Question about the Status field in the Return report

in the Return Report in the field Status we have the status defined as "Unit returned to inventory" . This status is defined even if the unit is "Sellable "or the unit is "Customer Damaged" . Based on this how can I know if the unit is returned in my inventory and it is available to sell again or not ?

img
Etiquetas:Devoluciones, Inventario
00
21 visualizaciones
3 respuestas
Responder
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Question about the Status field in the Return report

por parte de Seller_K2AznkKOlMiv7

in the Return Report in the field Status we have the status defined as "Unit returned to inventory" . This status is defined even if the unit is "Sellable "or the unit is "Customer Damaged" . Based on this how can I know if the unit is returned in my inventory and it is available to sell again or not ?

img
Etiquetas:Devoluciones, Inventario
00
21 visualizaciones
3 respuestas
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Daryl_Amazon
En respuesta a la publicación de Seller_K2AznkKOlMiv7

Hey @Seller_K2AznkKOlMiv7!

More than happy to provide clarification here in your concern regarding our returns report status definitions!

The disposition/condition codes are aligned with the status reasons, so if they are under the "Sellable" state, the unit was returned to stock and is available for purchase.

If it's under the "Customer Damage" state, The unit was returned to stock in unsellable condition. This doesn’t necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens, the customer is refunded but the unit stays in your inventory as unsellable. You can request to have the unit returned to you. For more information, go to Remove inventory (overview).

As for the return statuses, there are 4 of them:

Reimbursed: A reimbursement has been approved for the unit. The unit has not been returned to your inventory (allow 5 days for reimbursements to post).

Pending repackaging: Unit is in the process of being repackaged.

Repackaged successfully: Unit has been repackaged successfully and returned to your sellable inventory.

And the last one is the status you are viewing for here in the screenshot example:

Unit returned to inventory: Unit has been returned to your sellable or unsellable inventory.

Depending if the item is considered sellable or not sellable, usually the disposition column will provide that insight.

Hope this helps.

Daryl

20
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Daryl_Amazon
En respuesta a la publicación de Seller_K2AznkKOlMiv7

Hey @Seller_K2AznkKOlMiv7!

More than happy to provide clarification here in your concern regarding our returns report status definitions!

The disposition/condition codes are aligned with the status reasons, so if they are under the "Sellable" state, the unit was returned to stock and is available for purchase.

If it's under the "Customer Damage" state, The unit was returned to stock in unsellable condition. This doesn’t necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens, the customer is refunded but the unit stays in your inventory as unsellable. You can request to have the unit returned to you. For more information, go to Remove inventory (overview).

As for the return statuses, there are 4 of them:

Reimbursed: A reimbursement has been approved for the unit. The unit has not been returned to your inventory (allow 5 days for reimbursements to post).

Pending repackaging: Unit is in the process of being repackaged.

Repackaged successfully: Unit has been repackaged successfully and returned to your sellable inventory.

And the last one is the status you are viewing for here in the screenshot example:

Unit returned to inventory: Unit has been returned to your sellable or unsellable inventory.

Depending if the item is considered sellable or not sellable, usually the disposition column will provide that insight.

Hope this helps.

Daryl

20
user profile
Daryl_Amazon
En respuesta a la publicación de Seller_K2AznkKOlMiv7

Hey @Seller_K2AznkKOlMiv7!

More than happy to provide clarification here in your concern regarding our returns report status definitions!

The disposition/condition codes are aligned with the status reasons, so if they are under the "Sellable" state, the unit was returned to stock and is available for purchase.

If it's under the "Customer Damage" state, The unit was returned to stock in unsellable condition. This doesn’t necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens, the customer is refunded but the unit stays in your inventory as unsellable. You can request to have the unit returned to you. For more information, go to Remove inventory (overview).

As for the return statuses, there are 4 of them:

Reimbursed: A reimbursement has been approved for the unit. The unit has not been returned to your inventory (allow 5 days for reimbursements to post).

Pending repackaging: Unit is in the process of being repackaged.

Repackaged successfully: Unit has been repackaged successfully and returned to your sellable inventory.

And the last one is the status you are viewing for here in the screenshot example:

Unit returned to inventory: Unit has been returned to your sellable or unsellable inventory.

Depending if the item is considered sellable or not sellable, usually the disposition column will provide that insight.

Hope this helps.

Daryl

20
Responder
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