Brand Error when trying to manually upload new product & First Bullet Point error
Each new product I have added in the last few days (has not happened before), I get this error. I am the registered brand owner. I have contacted Customer Support who directs me to Brand Support who directs me to Customer Support. They all say I am the verified brand owner but not providing reason for the incorrect restriction and erroneous error.
As a second new issue, all my first bullet points are being flagged as a violation no matter what is put here. Even if cut and pasted from a non-flagged bullet point.
I can't add images to the new listing until I get past this error and Customer Support just suggests uploading via file but I am a one person company and can't figure that all out :) Please help!
Brand Error when trying to manually upload new product & First Bullet Point error
Each new product I have added in the last few days (has not happened before), I get this error. I am the registered brand owner. I have contacted Customer Support who directs me to Brand Support who directs me to Customer Support. They all say I am the verified brand owner but not providing reason for the incorrect restriction and erroneous error.
As a second new issue, all my first bullet points are being flagged as a violation no matter what is put here. Even if cut and pasted from a non-flagged bullet point.
I can't add images to the new listing until I get past this error and Customer Support just suggests uploading via file but I am a one person company and can't figure that all out :) Please help!
1 respuesta
Glenn_Amazon
Hi there @Seller_HsIP3wAfPz1W3,
I'm sorry you are having difficulties with your product detail pages. In general this error with not being able to make changes to a Brand Registered ASIN is because the ASIN isn't properly associated with the Brand. I would recommend you reach out to Brand Support to indicate that there may be an issue with your Brand Registry for this ASIN.
If you run into any issues provide your Case Id and I will review to see if there are any additional options. Thank you for your understanding.
-Glenn
