Account got shut down section 3 Some one from amazon please help i keep getting error submitting proof 13k on hold
some one please help from amazon my account been suspended almost 2 month i try to submit appeal via email over 8 times and i keep getting same email requesting same questions. finally i see on my account i can appeal and when i try to submit the invoices from real supplier and proof off orders i shipped and i used my own stamps.com i keep getting error i been trying to submit over 4 days no luck. i been selling on amazon over 7 years with out any issue. all so i have lending balance to pay i need my account back to start selling and pay the balance 13k on hold
Account got shut down section 3 Some one from amazon please help i keep getting error submitting proof 13k on hold
some one please help from amazon my account been suspended almost 2 month i try to submit appeal via email over 8 times and i keep getting same email requesting same questions. finally i see on my account i can appeal and when i try to submit the invoices from real supplier and proof off orders i shipped and i used my own stamps.com i keep getting error i been trying to submit over 4 days no luck. i been selling on amazon over 7 years with out any issue. all so i have lending balance to pay i need my account back to start selling and pay the balance 13k on hold
10 respuestas
Seller_kIukTwdhvntAp
There are LOTS of Section 3 reasons for suspension.
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
Is it a Section 3 violation for dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
ALSO, post the appeal (if you submitted one) so we can see what you said. SOME appeals actually make things worse rather than better.
Seller_F2gOA0HmEln64
i send 7 appeals same response i get below its like robot answering me back no help at all
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
Atlas_Amazon
Hello @Alt_Prime_Accessorie
Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping policy
Thank you for the information regarding your account. I understand you are needing assistance with your appeal. Up to this point, have you been able to submit additional information?
For the violation, you mention it being due to a violation of the drop shipping policy. How exactly is your current sourcing set up? Do you handle the packages yourself or do you have employees that handle the packages? What kind of packaging do you usually place your product in? Do you operate out of a single location or are there multiple?
If there was no drop shipping occurring, you will need to provide additional context regarding the concerns that have been raised. Be sure to provide invoices and other tracking information that shows the fulfillment of the orders.
If you have any additional questions or concerns, continue to refer here for additional guidance.
Your friend,
Atlas
Atlas_Amazon
Hello @Alt_Prime_Accessorie
Thank you for the additional information. I understand that you are having difficulty with submitting your documentation. If you are having errors, you should be able to submit the information into a case. Be sure to include all the relevant details for the situation and reason for submitting in a case.
In terms of your sourcing, how do you take inventory for your product to ensure you have the right stock? How do you ensure that your supplier is indicating you as the seller of record? Be sure to include all of the necessary invoices and tracking information. How does the website you utilize work? Does this keep track of your documentation?
If you have any other relevant details, continue to refer here for additional information.
Your friend,
Atlas
Atlas_Amazon
Hello @Alt_Prime_Accessorie
I understand you are encountering an error. Are you attempting to submit multiple documents? How big is the size of the files? If it is over 30MB, you may experience issues as that is the limit. If this is the case, we would recommend consolidating the files to a single file to cut down on the size.
Have you attempted to clear cookies and cache or try a different browser as well? Let us know if you have managed to submit your documentation.
If you have any other questions, refer here for support!
Your friend,
Atlas
