Buyer chargeback on item that had A to Z claim denied, as well as first chargeback claim denied.
Hello @Jurgen_Amazon@Ricardo_Amazon@Christine_Amazon@Sunnie_Amazon@Lucre_Amzn
This is regarding order #702-0073382-1273877.
The item was shipped on January 10th and delivered on January 14th, with proof of signature to the address on file. The buyer claimed it was not received, opened an A to Z claim which was denied as all the evidence was provided that it was successfully delivered. The buyer then filed a chargeback claim, to which we represented our case and was successfully defended.
Now, upon looking at my financials, I see ANOTHER chargeback claim was opened by this buyer, to which I was not alerted about, and has been deducted from my account balance. Please see the attached image. This item was clearly delivered, the A to Z claim and first chargeback claim were denied, so why is a second chargeback claim granted and my account being deducted for this, when I was not alerted about this second claim, and did not have any chance to provide the same evidence it was delivered?
Any help would be greatly appreciated regarding this matter.
Buyer chargeback on item that had A to Z claim denied, as well as first chargeback claim denied.
Hello @Jurgen_Amazon@Ricardo_Amazon@Christine_Amazon@Sunnie_Amazon@Lucre_Amzn
This is regarding order #702-0073382-1273877.
The item was shipped on January 10th and delivered on January 14th, with proof of signature to the address on file. The buyer claimed it was not received, opened an A to Z claim which was denied as all the evidence was provided that it was successfully delivered. The buyer then filed a chargeback claim, to which we represented our case and was successfully defended.
Now, upon looking at my financials, I see ANOTHER chargeback claim was opened by this buyer, to which I was not alerted about, and has been deducted from my account balance. Please see the attached image. This item was clearly delivered, the A to Z claim and first chargeback claim were denied, so why is a second chargeback claim granted and my account being deducted for this, when I was not alerted about this second claim, and did not have any chance to provide the same evidence it was delivered?
Any help would be greatly appreciated regarding this matter.
2 respuestas
Christine_Amazon
Hello @Seller_XhVb1Tc1COomV
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_XhVb1Tc1COomV
Christine here from Amazon Forums.
I just heard back from the team in charge, "The buyer filed a service chargeback with the bank, and we challenged this chargeback with the information provided by the seller. However, bank has re-disputed this transaction and closed the chargeback in buyer's favor. Since the bank's decision is final in chargebacks, we are unable to challenge the chargeback after the bank closes the dispute"
Christine.
