Any recourse for return for reason that is not true
Basically the customer is returning an item with the option "inaccurate website description" and then the comment of too small. The issue is the dimensions are very clearly there in multiple spots and correct. So I am being charged for their return. This has happened way too many times that I am tried of just letting it go. I have to charge more just to cover all these fraudulent (buyers remorse I believe) returns. I have tried to change my return settings and it will not let me. I realize I can just refund and move on but with the fees and all these returns on amazon when I get ZERO on my other selling platforms there has to be something that can be done. I hate charging so much for things that do not have to be that much because of all the horrible buyers out there!
Any recourse for return for reason that is not true
Basically the customer is returning an item with the option "inaccurate website description" and then the comment of too small. The issue is the dimensions are very clearly there in multiple spots and correct. So I am being charged for their return. This has happened way too many times that I am tried of just letting it go. I have to charge more just to cover all these fraudulent (buyers remorse I believe) returns. I have tried to change my return settings and it will not let me. I realize I can just refund and move on but with the fees and all these returns on amazon when I get ZERO on my other selling platforms there has to be something that can be done. I hate charging so much for things that do not have to be that much because of all the horrible buyers out there!
2 respuestas
Seller_Qbd0RsfZFEZBY
You have to let it go, Do whats nessisary and move on.
This is the right move. Look up your refund rate in business reports and raise your prices by that amount.
Seller_kIukTwdhvntAp
For future reference since this will NOT be the last return (unless you quit selling on here a couple months ago) here are things to do/know -- It's a template I use so ignore parts that have been answered already (if any).
Did you file a Safe-T claim? More importantly, did you include LOTS of pictures?
They have different templates for their forms so, depending on which one you see, their requirements vary on the form. NO consistency on Amazon forms anyplace!
The Safe-T form itself asks for attachments of:
1. The return package with the return label -- so they can see that it is the correct return that you are addressing.
2. The CONTENTS of the return so they can see if there are issues of broken, incomplete, missing parts, etc.
3. Any other supporting items.
I take multiple pix of the package and label -- front, back, and more if it's a box.
I take pictures of the returned item ON the return packing slip. I may take three or four of the item if it has been opened, damaged, parts missing, etc.
I take a screen grab of their COMMENTS when they show they lied about the real reason for the return OR if the return is a 'buyer faulted' return and THEY are responsible for BOTH the shipping costs.
I include anything that can help with an appeal at all.
If you don't do any/all of the above you will have very little chance of succeeding in a claim.
Treat Amazon like a three year old -- short sentences, small words and bullet points . You will be dealing with people who have SOME English but it is most likely NOT their primary language.
