PLEASE ESCALATE TO A MEMBER LEADERSHIP
PLEASE ESCALATE TO A MEMBER OF LEADERSHIP
We are asking any and all moderators to assist us with this issue and have a member of leadership call us. We have been dealing with two Escalated-Master Case's 17190189341 and 17198739501 for the past couple of months with no avail. We have contacted seller support multiple times and they are never able to help us, so we have asked to escalate to member of leadership, most times they put us hold, hang up the call, or they will come back and say there is no way to escalate to a member of leadership and they will transfer us to the internal team, which turns out to be another seller support member. There has only been two times when we were transferred to a member of leadership and both times the seller support members were US based. For some reason any seller support members over seas don't escalate to a member of leadership and transfer the call. The issues were dealing with can only be resolved by a member of leadership. There are 15 leadership departments and we are requested a member of leadership from the Brand Approval or Brand Registry Department, please help us, because this is negatively affecting our business operations and hurting us financially.
@Jameson_Amazon
@KJ_Amazon
@TaylorR_Amazon
@Tiff_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Xander_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Manny_Amazon
PLEASE ESCALATE TO A MEMBER LEADERSHIP
PLEASE ESCALATE TO A MEMBER OF LEADERSHIP
We are asking any and all moderators to assist us with this issue and have a member of leadership call us. We have been dealing with two Escalated-Master Case's 17190189341 and 17198739501 for the past couple of months with no avail. We have contacted seller support multiple times and they are never able to help us, so we have asked to escalate to member of leadership, most times they put us hold, hang up the call, or they will come back and say there is no way to escalate to a member of leadership and they will transfer us to the internal team, which turns out to be another seller support member. There has only been two times when we were transferred to a member of leadership and both times the seller support members were US based. For some reason any seller support members over seas don't escalate to a member of leadership and transfer the call. The issues were dealing with can only be resolved by a member of leadership. There are 15 leadership departments and we are requested a member of leadership from the Brand Approval or Brand Registry Department, please help us, because this is negatively affecting our business operations and hurting us financially.
@Jameson_Amazon
@KJ_Amazon
@TaylorR_Amazon
@Tiff_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Xander_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Manny_Amazon
2 respuestas
Seller_OvL8C4BJWiuS9
Is this in reference to your invoices?
Seller_zLo5Ef2Ld8wKE
No, this has to do with a duplicate error associated with our account. We were approved to sell a good number of Brands last year, but were re-gated because Amazon reverted our account back to our old address during the seller re-verification for the new year. We have been selling and operating in our new warehouse address since last June and thats the address the invoices reflect. We change our address back to the correct one and waited for the verification code to be sent and verified our new address. We then reapplied, but we kept getting the same automatic decline error for submitting multiple applications. So after months of back and forth, dealing with seller support we finally spoke to a US base rep who told us the only way to resolve this issue is from a Member of Leadership. We spoke with a Member of Leadership of the Brand Registry Department and they assisted with the issue, but they could only deal with 1 brand at a time. Now every time we ask to escalate to a member of leadership, from seller support outside the US, we get the run around. Every time we deal with a seller support member outside the US they give us the run around. After 15 minutes of trying to resolve the issue, they will then say we are transferring you to a member of leadership, but really they are just sending you to someone close by. I always ask them what department are you with and they will say either the catalog team or the FBA team, which is just seller support. One time in particular when I got transferred to "a member of leadership" and asked what department the rep was and I could literally hear the same female rep yell out the Internal Team, LOL. I don't know if seller support based outside the US is trained not to transfer the call once you ask to escalate to member of leadership, but this is getting very discouraging. We need help bad, because we are sitting on inventory that should have already been sold, but because of the seller re-verification process we were re-gated.@Jameson_Amazon
@KJ_Amazon
@TaylorR_Amazon
@Tiff_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Xander_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Manny_Amazon
