Performance Notification retracted, but can't relist, then a Handmade Integrity Team notification for same item
We received a Performance Notification as well as a "Product Authenticity Customer Complaints" for an item. All of our items are FBA (sold over 250 past year - NCX rate 0% - Excellent Health), but the buyer claimed it was a fake, and of course, they got to use the product and get a refund.
I received 2 Performance Notifications within a day (August 2 and 3) for the same customer complaint. Then, on August 27th, I got another notification saying that I could sell the item again after a review, and 1 of the Account Health marks was removed, but not the duplicate warning (I smell an undercooked bot).
Then on September 4th, I got a "Review of your Amazon.com seller account" from the "Handmade Integrity Team" for the very same item (not handmade).
I have 2 case id's: 15919806911 / 15966951581
Can any of the moderators (please tage them if you know of a helpful mod) please research this and let me know what is going on and how I can move forward with listing the item again?
Many thanks
Performance Notification retracted, but can't relist, then a Handmade Integrity Team notification for same item
We received a Performance Notification as well as a "Product Authenticity Customer Complaints" for an item. All of our items are FBA (sold over 250 past year - NCX rate 0% - Excellent Health), but the buyer claimed it was a fake, and of course, they got to use the product and get a refund.
I received 2 Performance Notifications within a day (August 2 and 3) for the same customer complaint. Then, on August 27th, I got another notification saying that I could sell the item again after a review, and 1 of the Account Health marks was removed, but not the duplicate warning (I smell an undercooked bot).
Then on September 4th, I got a "Review of your Amazon.com seller account" from the "Handmade Integrity Team" for the very same item (not handmade).
I have 2 case id's: 15919806911 / 15966951581
Can any of the moderators (please tage them if you know of a helpful mod) please research this and let me know what is going on and how I can move forward with listing the item again?
Many thanks
1 respuesta
Emet_Amazon
Hello @Seller_URFBvnJCvDqQX,
Thank you for posting your concerns with your listing being removed.
We received a Performance Notification as well as a "Product Authenticity Customer Complaints" for an item. All of our items are FBA (sold over 250 past year - NCX rate 0% - Excellent Health), but the buyer claimed it was a fake, and of course, they got to use the product and get a refund.
I received 2 Performance Notifications within a day (August 2 and 3) for the same customer complaint. Then, on August 27th, I got another notification saying that I could sell the item again after a review, and 1 of the Account Health marks was removed, but not the duplicate warning (I smell an undercooked bot).
Then on September 4th, I got a "Review of your Amazon.com seller account" from the "Handmade Integrity Team" for the very same item (not handmade).
I have 2 case id's: 15919806911 / 15966951581
Looking over your situation, I had to reach out for additional clarification on your situation as a whole. After their review, they were able to confirm that this is still related to the concern of authenticity. The review team is aware of the notification you received but is still requiring invoices that meet our responsible sourcing requirements.
They have not provided any feedback on mention of the handmade team, this may have been sent in error as they were well aware of the situation. I do not have access to see information in your account, is this ASIN still in your account health page under the authenticity complaints?
Moving forward, you will need to provide requested invoices in the account health page for further review and verification to resolve the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
