Cannot add product due to U.P.C/ GTIN error code
I am a first time seller and this experience has made me feel so discouraged. I purchased my own GTIN/ UPC-a Barcodes from GS1 and am only using 2 at the moment. I've never sold anything on this platform yet and I am getting this error code when I try to add my product and my product varioations: The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN. I dont understand what that means and Ive been back and forth with amazon support for a whole week now and they keep asking me to provide the same things over and over again, which I do, and they still can't figure it out. I am putting in the 12 digit number provided to me by GTIN. Has anyone had any trouble like this before and maybe show me if I am doing something wrong? Thanks!
Cannot add product due to U.P.C/ GTIN error code
I am a first time seller and this experience has made me feel so discouraged. I purchased my own GTIN/ UPC-a Barcodes from GS1 and am only using 2 at the moment. I've never sold anything on this platform yet and I am getting this error code when I try to add my product and my product varioations: The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN. I dont understand what that means and Ive been back and forth with amazon support for a whole week now and they keep asking me to provide the same things over and over again, which I do, and they still can't figure it out. I am putting in the 12 digit number provided to me by GTIN. Has anyone had any trouble like this before and maybe show me if I am doing something wrong? Thanks!
2 respuestas
Michelle_Amazon
Hello @Seller_yuaKs0HzWy2g1,
Michelle at Amazon here. I am sorry to hear that you are having issues adding your listings. Can you please advise how you are adding your listings? Are you adding them one by one or are you doing it with a feed? I have tried to add your item one by one in your account and did not run into any errors, however, I did not hit submit.
You may find the information in this thread helpful. Please let me know how you are trying to add your items and if you still need help after reviewing the page I provided. When you add your fabric type, ensure that you enter is correctly as I advised in this thread. If it is not listed correctly, your listing will get suppressed. You may want to try adding just your product to begin with, then add the variation by using the variation wizard once your listings are created.
Let me know if you need further assistance.
Michelle
Seller_f4a7xAPCCSMqD
How long ago did you purchase them? It can take a week or so for Amazon to sync with GS1 and see new codes as valid.
