All units marked as defective...what is going on
all my units for my ASIN got marked as defective this morning and sales have halted. What is going on??
All units marked as defective...what is going on
all my units for my ASIN got marked as defective this morning and sales have halted. What is going on??
18 respuestas
Seller_7LrAV0m5llaI7
They got marked defective, and you will have to do a removal order.
Atlas_Amazon
Hello @Seller_hHKW9edFs8UHX
I understand that you are experiencing some issues with your inventory being labelled as defective.
Thank you for sharing the messaging that you received regarding our team’s investigation into your issues. It would seem they are in the process of handling the inventory issues.
We would recommend continuing to monitor your performance notifications and case log for additional messaging regarding the issues with this ASIN and your inventory. If you do have updates to share or additional questions, continue to refer her for support.
Best,
Atlas
Seller_Ha6JyVvDK6Ybs
Likely customers are claiming defective on returns to get free returns or free items to many times triggering Amazons attack bots and sicking them onto your listing. Remove items even them they get trashed upon removal.
Seller_2nHKMJRUHkO90
This has happened to me a few times and I usually have over 100,000 units in FCs, so it's always stressful. For me, they're usually performing bin checks or doing an investigation. Stay on top of seller support to try to escalate the investigation. I sell products that have a shelf life, so it's never an option to have units returned to me because it takes Amazon months to ship them back. So it's either dispose of them or stay on top of Amazon to make them realize they're perfectly good units. They always reinstate them all. Frustrating they put us through this in the first place though.
