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Seller_ocz9XfIeCXDxa

No door number in Mexico?

Hello, I have an order in Mexico but my supplier tells me that he cannot deliver there because he does not have an address and I checked on Google map and all the buildings on the street do not have an address, in fact they all have the same address so I do not know at all where delivered. I'm trying to contact the customer, no response, what are you doing at this time?

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Gestionar pedidos
Etiquetas:Gestión logística
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Seller_ocz9XfIeCXDxa

No door number in Mexico?

Hello, I have an order in Mexico but my supplier tells me that he cannot deliver there because he does not have an address and I checked on Google map and all the buildings on the street do not have an address, in fact they all have the same address so I do not know at all where delivered. I'm trying to contact the customer, no response, what are you doing at this time?

Gestionar pedidos
Etiquetas:Gestión logística
00
7 visualizaciones
1 respuesta
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1 respuesta
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Christine_Amazon
En respuesta a la publicación de Seller_ocz9XfIeCXDxa

@Seller_ocz9XfIeCXDxa

Christine here from Amazon Forums.

Thank you for bringing this issue to our attention. Addressing international shipping challenges is crucial for maintaining customer satisfaction.

Here's how I recommend proceeding:

Customer Communication:

  • Continue attempting to contact the customer through all available channels (email, phone, Amazon messaging system).
  • Document all your communication attempts for reference.

Address Verification:

  • Use Amazon's address verification tool to double-check the provided address.
  • If possible, try to locate the address using other mapping services beyond Google Maps.

Temporary Hold:

  • Place the order on a temporary hold status in your Seller Central account to prevent any automatic cancellation.

Shipping Options:

  • Investigate if using a different carrier with more extensive local knowledge might help.
  • Consider services that offer local pickup options in Mexico if available.

Amazon Support:

  • If you're unable to resolve this within 48 hours, please contact Seller Support for further assistance.
  • They may be able to provide additional guidance or reach out to the customer directly.

Last Resort:

  • If all attempts fail and you cannot fulfill the order, you may need to cancel it. However, this should be a last resort to avoid negative impacts on your metrics.

Christine

00
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Seller_ocz9XfIeCXDxa

No door number in Mexico?

Hello, I have an order in Mexico but my supplier tells me that he cannot deliver there because he does not have an address and I checked on Google map and all the buildings on the street do not have an address, in fact they all have the same address so I do not know at all where delivered. I'm trying to contact the customer, no response, what are you doing at this time?

7 visualizaciones
1 respuesta
Gestionar pedidos
Etiquetas:Gestión logística
00
Responder
user profile
Seller_ocz9XfIeCXDxa

No door number in Mexico?

Hello, I have an order in Mexico but my supplier tells me that he cannot deliver there because he does not have an address and I checked on Google map and all the buildings on the street do not have an address, in fact they all have the same address so I do not know at all where delivered. I'm trying to contact the customer, no response, what are you doing at this time?

Gestionar pedidos
Etiquetas:Gestión logística
00
7 visualizaciones
1 respuesta
Responder
user profile

No door number in Mexico?

por parte de Seller_ocz9XfIeCXDxa

Hello, I have an order in Mexico but my supplier tells me that he cannot deliver there because he does not have an address and I checked on Google map and all the buildings on the street do not have an address, in fact they all have the same address so I do not know at all where delivered. I'm trying to contact the customer, no response, what are you doing at this time?

Gestionar pedidos
Etiquetas:Gestión logística
00
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1 respuesta
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Christine_Amazon
En respuesta a la publicación de Seller_ocz9XfIeCXDxa

@Seller_ocz9XfIeCXDxa

Christine here from Amazon Forums.

Thank you for bringing this issue to our attention. Addressing international shipping challenges is crucial for maintaining customer satisfaction.

Here's how I recommend proceeding:

Customer Communication:

  • Continue attempting to contact the customer through all available channels (email, phone, Amazon messaging system).
  • Document all your communication attempts for reference.

Address Verification:

  • Use Amazon's address verification tool to double-check the provided address.
  • If possible, try to locate the address using other mapping services beyond Google Maps.

Temporary Hold:

  • Place the order on a temporary hold status in your Seller Central account to prevent any automatic cancellation.

Shipping Options:

  • Investigate if using a different carrier with more extensive local knowledge might help.
  • Consider services that offer local pickup options in Mexico if available.

Amazon Support:

  • If you're unable to resolve this within 48 hours, please contact Seller Support for further assistance.
  • They may be able to provide additional guidance or reach out to the customer directly.

Last Resort:

  • If all attempts fail and you cannot fulfill the order, you may need to cancel it. However, this should be a last resort to avoid negative impacts on your metrics.

Christine

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Christine_Amazon
En respuesta a la publicación de Seller_ocz9XfIeCXDxa

@Seller_ocz9XfIeCXDxa

Christine here from Amazon Forums.

Thank you for bringing this issue to our attention. Addressing international shipping challenges is crucial for maintaining customer satisfaction.

Here's how I recommend proceeding:

Customer Communication:

  • Continue attempting to contact the customer through all available channels (email, phone, Amazon messaging system).
  • Document all your communication attempts for reference.

Address Verification:

  • Use Amazon's address verification tool to double-check the provided address.
  • If possible, try to locate the address using other mapping services beyond Google Maps.

Temporary Hold:

  • Place the order on a temporary hold status in your Seller Central account to prevent any automatic cancellation.

Shipping Options:

  • Investigate if using a different carrier with more extensive local knowledge might help.
  • Consider services that offer local pickup options in Mexico if available.

Amazon Support:

  • If you're unable to resolve this within 48 hours, please contact Seller Support for further assistance.
  • They may be able to provide additional guidance or reach out to the customer directly.

Last Resort:

  • If all attempts fail and you cannot fulfill the order, you may need to cancel it. However, this should be a last resort to avoid negative impacts on your metrics.

Christine

00
user profile
Christine_Amazon
En respuesta a la publicación de Seller_ocz9XfIeCXDxa

@Seller_ocz9XfIeCXDxa

Christine here from Amazon Forums.

Thank you for bringing this issue to our attention. Addressing international shipping challenges is crucial for maintaining customer satisfaction.

Here's how I recommend proceeding:

Customer Communication:

  • Continue attempting to contact the customer through all available channels (email, phone, Amazon messaging system).
  • Document all your communication attempts for reference.

Address Verification:

  • Use Amazon's address verification tool to double-check the provided address.
  • If possible, try to locate the address using other mapping services beyond Google Maps.

Temporary Hold:

  • Place the order on a temporary hold status in your Seller Central account to prevent any automatic cancellation.

Shipping Options:

  • Investigate if using a different carrier with more extensive local knowledge might help.
  • Consider services that offer local pickup options in Mexico if available.

Amazon Support:

  • If you're unable to resolve this within 48 hours, please contact Seller Support for further assistance.
  • They may be able to provide additional guidance or reach out to the customer directly.

Last Resort:

  • If all attempts fail and you cannot fulfill the order, you may need to cancel it. However, this should be a last resort to avoid negative impacts on your metrics.

Christine

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad