Brand Approval Denied
Hello,
I have been selling a brand product for over a year now and last month amazon told me that I need to submit order invoice of at least 100 units to provide proof of authenticity. I have been getting pallets of the product directly from a distributor and I have submitted multiple proofs and invoices of the order for the brand but my selling application keeps getting declined. I have submitted multiple selling applications and I keep getting declined and Amazon is not even giving proper reasoning to why my application is getting declined. They keep saying "We have reviewed the documentation you provided and determined that you are not eligible to sell "brand" products. We evaluated the information you provided, but it did not pass our review." even though it meets all the requirements they want for the invoice.
I have talked to multiple Amazon representatives over the phone and have cases open for this and one of the representatives who looked at what I submitted also said that my documentation meets all the requirements and should be passed but I am still getting declined. All the other Amazon representatives have told me to submit another selling application and tell me the same thing which keeps getting declined.
Please help me out here I have been getting very frustrated with this and I would love some help on what I can do regarding this.
Case is: 17431033361
Brand Approval Denied
Hello,
I have been selling a brand product for over a year now and last month amazon told me that I need to submit order invoice of at least 100 units to provide proof of authenticity. I have been getting pallets of the product directly from a distributor and I have submitted multiple proofs and invoices of the order for the brand but my selling application keeps getting declined. I have submitted multiple selling applications and I keep getting declined and Amazon is not even giving proper reasoning to why my application is getting declined. They keep saying "We have reviewed the documentation you provided and determined that you are not eligible to sell "brand" products. We evaluated the information you provided, but it did not pass our review." even though it meets all the requirements they want for the invoice.
I have talked to multiple Amazon representatives over the phone and have cases open for this and one of the representatives who looked at what I submitted also said that my documentation meets all the requirements and should be passed but I am still getting declined. All the other Amazon representatives have told me to submit another selling application and tell me the same thing which keeps getting declined.
Please help me out here I have been getting very frustrated with this and I would love some help on what I can do regarding this.
Case is: 17431033361
2 respuestas
Seller_OvL8C4BJWiuS9
Do not listen to what Amazon tells you with 100% accuracy. The invoice needs to number one be from a verifiable and legit supplier-with that said-the distributor you are using may be able to sell to you, but they are not authorized for you to sell on Amazon. Have you reached out to the brand for a LOA?
Cooper_Amazon
Good Evening @Seller_R4XPMD1DSlGJJ,
It looks like @Seller_OvL8C4BJWiuS9 shared some troubleshooting advice regarding best practices when submitting a Selling Application for a particular brand.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
I also wanted to share some information I have gathered to help you with Amazon's Responsible Sourcing documentation requirements.
Generally what I have seen around the forums and after reading feedback from the review team on these these cases, if sellers do not provide new information on their second selling applications (and so on), the selling applications appear to get automatically denied.
Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
As discussed before by @Seller_OvL8C4BJWiuS9, a letter of authorization can be a valuable to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Lastly, if you have a relationship with the brand, you can to be added as an authorized 3rd party reseller through Brand Registry (but the brand has to add you on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Please carefully review all the feedback @Seller_OvL8C4BJWiuS9, Selling Partner Support and I have shared. Let us know if you have any questions about any of the information provided above and thank you for understanding. Have a good night.
Sincerely, Cooper_Amazon
