Hello everybody,

I need your urgent help about separate account suspension of my Canada amazon store. As you see in the suspension email from Amazon, Separate account name in the mail from Amazon is same account name my current account I use in Canada marketplace and suspended now. Currently, the United States, Canada, Australia, United Arab Emirates, Japanese and Singapore marketplaces are registered to my account. With the last suspension, the United States, Canada, Australia, Japan and Singapore accounts were suspended. About 2 years ago, my United Arab Emirates account was suspended, but other marketplaces were active.

Unfortunately, we still do not understand the situation that caused separate account suspension. Amazon gave my current account name as the reason for suspend. However, before, only my United Arab emirates account was suspended and all other marketplaces were active after suspension. However, I do not think that the reason for this last suspension is United Arab Emirates. Apart from that, I could not understand which account caused this suspension as a separate account.I did not understand which account is determined related with my account. What kind of solution you offer to reactivate my account?

Please help me and guide me. I need your support.

Thank you for your support and guidance in advance

First suspend email;

Hello,

Your Amazon.ca Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account xxxxx store which was enforced for violating one of our policies. As a result, you may no longer use the xxxxx store (same account name with my current account to sell on Amazon.ca.

How do I reactivate my account?

In order to reactivate this Selling account, xxxxx store please follow the below steps:

1. You must first reactivate the account associated with xxxxx store by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, xxxxx store by using this link: performance/ notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – xxxxx store ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this performance/notifications and provide supporting documentation to show that you no longer own it/no longer have an y relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognize the above account and believe this deactivation was in error, please submit an appeal following this link: performance/ notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

What happens if I do not send the requested information?

Regards,

Seller Performance Team

Second Amazon seller performance team answer;

Hello xxxxx store,

You have been found to be related to an account beginning with xxxxx store(same account name with my suspended account name).

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct"

Thank you,