I have been appealing for over a month, but there has been no progress on the issue Food and Product Safety Issues
I have several links that have been found to violate Food and Product Safety Issues regulations
I have inquired multiple times about the specific reasons for the violation, but have not received any useful response, only stating that my product has security risks
I have multiple appeals, but CASE's response is that the product has security risks and does not accept any files from ASIN
I asked the CASE specialist to forward the appeal materials to another review team, but there has been no response yet
May I ask what to do now?
The product belongs to the tool battery pack group, which contains lithium battery cells that cannot be disassembled. The battery has passed multiple certifications, such as UL and CE.
I have been appealing for over a month, but there has been no progress on the issue Food and Product Safety Issues
I have several links that have been found to violate Food and Product Safety Issues regulations
I have inquired multiple times about the specific reasons for the violation, but have not received any useful response, only stating that my product has security risks
I have multiple appeals, but CASE's response is that the product has security risks and does not accept any files from ASIN
I asked the CASE specialist to forward the appeal materials to another review team, but there has been no response yet
May I ask what to do now?
The product belongs to the tool battery pack group, which contains lithium battery cells that cannot be disassembled. The battery has passed multiple certifications, such as UL and CE.
3 respuestas
Seller_6jZVauRKNg1s6
CASE ID:17770395951
CASE ID:17888426891
CASE ID:17770457191
"This product causes a safety risk.
Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."
These CASE responses seem to close the appeal channel
What shall I do? These links have been selling for a long time and have hundreds of products
@Manny_Amazon@KJ_Amazon@Manny_Amazon@Atlas_Amazon@Levi_Dylan_Amazon@Emet_Amazon@KJ_Amazon
@Michelle_Amazon
Seller_6jZVauRKNg1s6
CASE ID:17770395951
CASE ID:17888426891
CASE ID:17770457191
"This product causes a safety risk.
Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."
These CASE responses seem to close the appeal channel
What shall I do? These links have been selling for a long time and have hundreds of products
@Manny_Amazon
@KJ_Amazon
@Manny_Amazon
@Atlas_Amazon
@Levi_Dylan_Amazon
@Emet_Amazon
@KJ_Amazon
@Michelle_Amazon
Cooper_Amazon
Good Afternoon @Seller_6jZVauRKNg1s6, we have heard back from our internal teams regarding your products containing lithium batteries and they have provided the following information:
"We appreciate your patience during our review process for your products.
We’ve re-reviewed the customer reported safety concerns and determined your product(s) may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product(s) from Amazon, and this product(s) cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page.
Required Actions
For FBA Inventory:
- You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
- Any inventory remaining after 30 days will be disposed of at your expense
- Create a removal order through Seller Central using these resources: Remove Inventory & Fix Stranded Inventory
What happens to your impacted orders?
For all Orders and Listings:
- All pending customer orders for this product(s) will be cancelled automatically
- You will not be penalized for the first-time cancellation of these listings
- Relisting this product(s) is prohibited
We appreciate your attention on this important matter.
Regards, Amazon.com Product Safety"
Thank you for understanding.
Sincerely, Cooper_Amazon
