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Seller_fxxYfrsDaP9wr

Account is suspended due to "Invalid Credit Card" when it is in fact valid

I know the card IS valid, because Amazon have taken out the fee for the professional membership and yet my account is still suspended and I can't access anything. I can't even access https://sellercentral-europe.amazon.com/performance/dashboard to try and get in contact with the seller team

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Etiquetas:Cuenta bancaria, Tarjeta de crédito
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Seller_fxxYfrsDaP9wr

Account is suspended due to "Invalid Credit Card" when it is in fact valid

I know the card IS valid, because Amazon have taken out the fee for the professional membership and yet my account is still suspended and I can't access anything. I can't even access https://sellercentral-europe.amazon.com/performance/dashboard to try and get in contact with the seller team

Configuración de la cuenta
Etiquetas:Cuenta bancaria, Tarjeta de crédito
00
40 visualizaciones
5 respuestas
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Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Is it in fact a credit card and not a debit card or prepaid card? You can register your account with Amazon using a debit card, and they will charge a debit card the professional fee but you are required to have a credit card in order to sell.

90
user profile
CR_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hello there @Seller_fxxYfrsDaP9wr

You have received some great advice above by fellow seller, @Seller_LImVvUWeyiCfQ- thank you!

In many cases this happens when a seller signs up with a debit card, which does allow you to complete registration. However, you need to have a valid credit card on file in order to keep your selling account active.

This may not be the issue in your case, but it a common one.

This link takes you to to information on credit card verification, and outlines some of the reasons you will receive the 'invalid credit card' notification.

Additionally, we accept the following credit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Note: We do not accept alternative charge methods, such as prepaid credit cards, debit cards, gift certificates, checks, or online payment systems like PayPal.

Hopefully this helps you out here. In the meantime should you have additional questions about this, following this Seller Support link should get you right to the submission form to outline your issue and submit to the support team.

CR_Amazon

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hi @Seller_fxxYfrsDaP9wr,

I have been advised that your account just needs the Tax information submitted and once that is complete you should be good to go here.

Can you advise if you were able to do this or if you still needed assistance here please?

Thanks,

Steve

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_fxxYfrsDaP9wr

Account is suspended due to "Invalid Credit Card" when it is in fact valid

I know the card IS valid, because Amazon have taken out the fee for the professional membership and yet my account is still suspended and I can't access anything. I can't even access https://sellercentral-europe.amazon.com/performance/dashboard to try and get in contact with the seller team

40 visualizaciones
5 respuestas
Configuración de la cuenta
Etiquetas:Cuenta bancaria, Tarjeta de crédito
00
Responder
user profile
Seller_fxxYfrsDaP9wr

Account is suspended due to "Invalid Credit Card" when it is in fact valid

I know the card IS valid, because Amazon have taken out the fee for the professional membership and yet my account is still suspended and I can't access anything. I can't even access https://sellercentral-europe.amazon.com/performance/dashboard to try and get in contact with the seller team

Configuración de la cuenta
Etiquetas:Cuenta bancaria, Tarjeta de crédito
00
40 visualizaciones
5 respuestas
Responder
user profile

Account is suspended due to "Invalid Credit Card" when it is in fact valid

por parte de Seller_fxxYfrsDaP9wr

I know the card IS valid, because Amazon have taken out the fee for the professional membership and yet my account is still suspended and I can't access anything. I can't even access https://sellercentral-europe.amazon.com/performance/dashboard to try and get in contact with the seller team

Configuración de la cuenta
Etiquetas:Cuenta bancaria, Tarjeta de crédito
00
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Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Is it in fact a credit card and not a debit card or prepaid card? You can register your account with Amazon using a debit card, and they will charge a debit card the professional fee but you are required to have a credit card in order to sell.

90
user profile
CR_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hello there @Seller_fxxYfrsDaP9wr

You have received some great advice above by fellow seller, @Seller_LImVvUWeyiCfQ- thank you!

In many cases this happens when a seller signs up with a debit card, which does allow you to complete registration. However, you need to have a valid credit card on file in order to keep your selling account active.

This may not be the issue in your case, but it a common one.

This link takes you to to information on credit card verification, and outlines some of the reasons you will receive the 'invalid credit card' notification.

Additionally, we accept the following credit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Note: We do not accept alternative charge methods, such as prepaid credit cards, debit cards, gift certificates, checks, or online payment systems like PayPal.

Hopefully this helps you out here. In the meantime should you have additional questions about this, following this Seller Support link should get you right to the submission form to outline your issue and submit to the support team.

CR_Amazon

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hi @Seller_fxxYfrsDaP9wr,

I have been advised that your account just needs the Tax information submitted and once that is complete you should be good to go here.

Can you advise if you were able to do this or if you still needed assistance here please?

Thanks,

Steve

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Is it in fact a credit card and not a debit card or prepaid card? You can register your account with Amazon using a debit card, and they will charge a debit card the professional fee but you are required to have a credit card in order to sell.

90
user profile
Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Is it in fact a credit card and not a debit card or prepaid card? You can register your account with Amazon using a debit card, and they will charge a debit card the professional fee but you are required to have a credit card in order to sell.

90
Responder
user profile
CR_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hello there @Seller_fxxYfrsDaP9wr

You have received some great advice above by fellow seller, @Seller_LImVvUWeyiCfQ- thank you!

In many cases this happens when a seller signs up with a debit card, which does allow you to complete registration. However, you need to have a valid credit card on file in order to keep your selling account active.

This may not be the issue in your case, but it a common one.

This link takes you to to information on credit card verification, and outlines some of the reasons you will receive the 'invalid credit card' notification.

Additionally, we accept the following credit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Note: We do not accept alternative charge methods, such as prepaid credit cards, debit cards, gift certificates, checks, or online payment systems like PayPal.

Hopefully this helps you out here. In the meantime should you have additional questions about this, following this Seller Support link should get you right to the submission form to outline your issue and submit to the support team.

CR_Amazon

00
user profile
CR_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hello there @Seller_fxxYfrsDaP9wr

You have received some great advice above by fellow seller, @Seller_LImVvUWeyiCfQ- thank you!

In many cases this happens when a seller signs up with a debit card, which does allow you to complete registration. However, you need to have a valid credit card on file in order to keep your selling account active.

This may not be the issue in your case, but it a common one.

This link takes you to to information on credit card verification, and outlines some of the reasons you will receive the 'invalid credit card' notification.

Additionally, we accept the following credit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Note: We do not accept alternative charge methods, such as prepaid credit cards, debit cards, gift certificates, checks, or online payment systems like PayPal.

Hopefully this helps you out here. In the meantime should you have additional questions about this, following this Seller Support link should get you right to the submission form to outline your issue and submit to the support team.

CR_Amazon

00
Responder
user profile
Steve_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hi @Seller_fxxYfrsDaP9wr,

I have been advised that your account just needs the Tax information submitted and once that is complete you should be good to go here.

Can you advise if you were able to do this or if you still needed assistance here please?

Thanks,

Steve

10
user profile
Steve_Amazon
En respuesta a la publicación de Seller_fxxYfrsDaP9wr

Hi @Seller_fxxYfrsDaP9wr,

I have been advised that your account just needs the Tax information submitted and once that is complete you should be good to go here.

Can you advise if you were able to do this or if you still needed assistance here please?

Thanks,

Steve

10
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad