NO ONE CAN HELP WITH PEST CONTROL ISSUE
I have been trying for nearly a month to get help with my listing being flagged for pest control /pesticides.
i finally get the violation removed from my health account page and now i need to upload a spreadsheet to update the "offending" words that flagged my account in the first place. This should've been easy and it keeps says "action required" but the part they want me to fix I CAN NOT DO ANYTHING ABOUT BECAUSE IT DOES NOT HAVE PESTICIDES. Ive called and spoke to 4 different people who said they would sent to the internal team who does not take calls because they also see on their end theres nothing else i would need to do.
I never get any communication and now I’m at a dead end.
I think this is done on purpose at this point and they make selling on amazon difficult on purpose.
NO ONE CAN HELP WITH PEST CONTROL ISSUE
I have been trying for nearly a month to get help with my listing being flagged for pest control /pesticides.
i finally get the violation removed from my health account page and now i need to upload a spreadsheet to update the "offending" words that flagged my account in the first place. This should've been easy and it keeps says "action required" but the part they want me to fix I CAN NOT DO ANYTHING ABOUT BECAUSE IT DOES NOT HAVE PESTICIDES. Ive called and spoke to 4 different people who said they would sent to the internal team who does not take calls because they also see on their end theres nothing else i would need to do.
I never get any communication and now I’m at a dead end.
I think this is done on purpose at this point and they make selling on amazon difficult on purpose.
1 respuesta
Atlas_Amazon
Hello @Seller_1JVy1ZRSPNfBB
Thank you for the information provided regarding the recent issues you have been dealing with. I understand your listing was flagged as a pesticide, but your product is not one. As mentioned by our team, the listing is using specific key words that are associated to pesticides which is flagging the listing.
I have attached a help page that provides more information regarding why this may have occurred. It includes examples of descriptions that can trigger this kind of issue, and I have included some below for reference:
- A door knob that claims to resist bacteria
- A dehumidifier that claims to mechanically prevent mold
- Socks or shoes that claim antimicrobial properties
You mention having attempted to upload the spreadsheet, but that it is not allowing the changes to be made. Would you be able to provide the specific case information that you have been working on? We will require this information to be able to further review your situation.
Any other details or steps taken should be communicated to this thread for support.
Best,
Atlas
