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Seller_uvgDaRDlsbbJN

Did receive delivery

What is the best way to handle a customer saying they did receive their order when all the tracking inform shows that it was delivered?

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Seller_uvgDaRDlsbbJN

Did receive delivery

What is the best way to handle a customer saying they did receive their order when all the tracking inform shows that it was delivered?

Gestionar pedidos
Etiquetas:Gestionado por el vendedor
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Seller_7FoK271Hu5h10
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I am ASSUMING you meant that they said they didn't receive it.

Did you ship it through Amazon's Buy Shipping service? If so tell them to file a "Did Not Receive" A to Z Claim if so.

If not, and it wasn't sent with Signature Confirmation, then sadly Amazon will not have your back and you'll have to refund the order.

20
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Seller_kNAboD6kRgVt7
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I believe you mean did NOT receive their order?

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon. If you bought your shipping elsewhere, Amazon does not recognize tracking as delivered. The only way to protect yourself buying shipping outside of Amazon is with signature confirmation.

10
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

Hi @Seller_uvgDaRDlsbbJN,

Dominic from Amazon here, happy to help! Some of your Sellers have provided some great guidance. @Seller_kNAboD6kRgVt7 gave some great advice:

user profile
Seller_kNAboD6kRgVt7

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon

Ver publicación

This page provides a ton of info on A-Z Claims and how to work with Amazon and the buyer in a situation like this.

Best,

Dominic

10
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Seller_uvgDaRDlsbbJN

Did receive delivery

What is the best way to handle a customer saying they did receive their order when all the tracking inform shows that it was delivered?

70 visualizaciones
4 respuestas
Gestionar pedidos
Etiquetas:Gestionado por el vendedor
00
Responder
user profile
Seller_uvgDaRDlsbbJN

Did receive delivery

What is the best way to handle a customer saying they did receive their order when all the tracking inform shows that it was delivered?

Gestionar pedidos
Etiquetas:Gestionado por el vendedor
00
70 visualizaciones
4 respuestas
Responder
user profile

Did receive delivery

por parte de Seller_uvgDaRDlsbbJN

What is the best way to handle a customer saying they did receive their order when all the tracking inform shows that it was delivered?

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Seller_7FoK271Hu5h10
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I am ASSUMING you meant that they said they didn't receive it.

Did you ship it through Amazon's Buy Shipping service? If so tell them to file a "Did Not Receive" A to Z Claim if so.

If not, and it wasn't sent with Signature Confirmation, then sadly Amazon will not have your back and you'll have to refund the order.

20
user profile
Seller_kNAboD6kRgVt7
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I believe you mean did NOT receive their order?

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon. If you bought your shipping elsewhere, Amazon does not recognize tracking as delivered. The only way to protect yourself buying shipping outside of Amazon is with signature confirmation.

10
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

Hi @Seller_uvgDaRDlsbbJN,

Dominic from Amazon here, happy to help! Some of your Sellers have provided some great guidance. @Seller_kNAboD6kRgVt7 gave some great advice:

user profile
Seller_kNAboD6kRgVt7

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon

Ver publicación

This page provides a ton of info on A-Z Claims and how to work with Amazon and the buyer in a situation like this.

Best,

Dominic

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_7FoK271Hu5h10
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I am ASSUMING you meant that they said they didn't receive it.

Did you ship it through Amazon's Buy Shipping service? If so tell them to file a "Did Not Receive" A to Z Claim if so.

If not, and it wasn't sent with Signature Confirmation, then sadly Amazon will not have your back and you'll have to refund the order.

20
user profile
Seller_7FoK271Hu5h10
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I am ASSUMING you meant that they said they didn't receive it.

Did you ship it through Amazon's Buy Shipping service? If so tell them to file a "Did Not Receive" A to Z Claim if so.

If not, and it wasn't sent with Signature Confirmation, then sadly Amazon will not have your back and you'll have to refund the order.

20
Responder
user profile
Seller_kNAboD6kRgVt7
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I believe you mean did NOT receive their order?

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon. If you bought your shipping elsewhere, Amazon does not recognize tracking as delivered. The only way to protect yourself buying shipping outside of Amazon is with signature confirmation.

10
user profile
Seller_kNAboD6kRgVt7
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

I believe you mean did NOT receive their order?

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon. If you bought your shipping elsewhere, Amazon does not recognize tracking as delivered. The only way to protect yourself buying shipping outside of Amazon is with signature confirmation.

10
Responder
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

Hi @Seller_uvgDaRDlsbbJN,

Dominic from Amazon here, happy to help! Some of your Sellers have provided some great guidance. @Seller_kNAboD6kRgVt7 gave some great advice:

user profile
Seller_kNAboD6kRgVt7

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon

Ver publicación

This page provides a ton of info on A-Z Claims and how to work with Amazon and the buyer in a situation like this.

Best,

Dominic

10
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_uvgDaRDlsbbJN

Hi @Seller_uvgDaRDlsbbJN,

Dominic from Amazon here, happy to help! Some of your Sellers have provided some great guidance. @Seller_kNAboD6kRgVt7 gave some great advice:

user profile
Seller_kNAboD6kRgVt7

You can ask the buyer to check with other household members, etc to make sure there is no honest mistake.If your delivery service takes photos of delivery, you can forward that to the buyer. It still does not prove delivery, just sometimes it might give the buyer a nudge as to where the package might be.

If you bought your shipping via Amazon, the customer must file an INR (Item Not Received) claim with Amazon

Ver publicación

This page provides a ton of info on A-Z Claims and how to work with Amazon and the buyer in a situation like this.

Best,

Dominic

10
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad