Appealing a chargeback claim
Can someone tell me how to appeal a chargeback claim I just lost for order ID. 114-9351126-8617869.
I thought I had a decent case as the item was never returned to me when return request was opened and than opened a chargeback a month later and buyer won. Package was even signed for.
Appealing a chargeback claim
Can someone tell me how to appeal a chargeback claim I just lost for order ID. 114-9351126-8617869.
I thought I had a decent case as the item was never returned to me when return request was opened and than opened a chargeback a month later and buyer won. Package was even signed for.
2 respuestas
Seller_4zBzdtgCyS9EI
Chargebacks are decided at the bank level, not Amazon. So there is nothing to appeal here.....
Joey_Amazon
Hi @Seller_11KHeXDG7YD6d,
Thank you for posting here at the forums.
Chargebacks are complicated, you're responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.
Do you have a case ID associated with this order ?
