Please, I just want to contact support.
Can someone please help me contact Amazon center customer support.
I have written them three times, and I don’t get an answer. It’s almost as if it’s automatically and AI generated. Or, someone is choosing a random email template and pressing send. I can’t even reply to the emails.
I asked for a call, no one has called. I would love to just close my account, but since they take money without explanation or appeal, I would hate for them to keep my card on file or mess with my credit.
They pulled money out of my account $33.99 and said I have a balance. But, I don’t even know how.
Please, I just want to contact support.
Can someone please help me contact Amazon center customer support.
I have written them three times, and I don’t get an answer. It’s almost as if it’s automatically and AI generated. Or, someone is choosing a random email template and pressing send. I can’t even reply to the emails.
I asked for a call, no one has called. I would love to just close my account, but since they take money without explanation or appeal, I would hate for them to keep my card on file or mess with my credit.
They pulled money out of my account $33.99 and said I have a balance. But, I don’t even know how.
8 respuestas
Seller_CW0P5hgbsiqWX
"Can someone please help me contact Amazon center customer support".
Yes.
"I have written them three times, and I don’t get an answer".
You will not get any response except the AI response. That is because Amazon has provided the answer in your seller central, using the same AI.
"They pulled money out of my account $33.99 and said I have a balance".
You will not get a refund because if you knew how the site worked you could have 300,000 listings live right now.
"But, I don’t even know how (it happened".
Selecting the type of account is a little tricky on purpose, so your mistake is made. You are not the only one who has, and will, experience the problem.
SOLUTION:
- Open Seller Central Page
- on the Toos round logo on the screen's top left.
- On the screen's left side, find ACCOUNT MANAGEMENT
- Locate DOWNGRADE ACCOUNT and click the tab and follow directions.
- You will not be billed NEXT Month
Seller_6bsxKLlsfgTmU
Call your bank and make a claim. The bank will give you the money and fight for you. Amazon doesn't care and they will tell you that they won't refund the money.
Quincy_Amazon
Hello @Seller_3DBO1XZLyYatm
Thank you for posting your inquiry to the Forums.
It sounds like you have already created a case with Support regarding this concern. Would you mind sharing that case ID number with me so I can review your issue fully and read through the correspondence already provided?
I have included a help page below that provides guidance on contacting Selling Partner Support for your reference if needed:
Guidelines for contacting Selling Partner Support
Regards,
Quincy_Amazon
