Need clarification after Amazon ruined my business.
Hello
In mid November, I shipped 300 units to FBA. (two separate shipments about a week apart). Normally easily enough time for Thanksgiving. Fast forward to now. Inventory lost in FC transfer and still trickling in. Here's what happened. Those 300 units were sent to 50 warehouses. So, basically, someone at Amazon decided it would be a a good idea to send SIX units 50 different warehouses. My inventory quickly ran out. I missed Thanksgiving and Christmas and my inventory is still in FC processing, i think. I'm not actually sure where my inventory is and there is no investigation, no reconciliation, nothing. With that said, can someone here, a moderator with FBA experience, tell me:
1. If I ship to FBA again, are they going to send my 300 units to 50 different warehouses in packages of 6? If so, FBA is not an option for me anymore. I've been doing it for years but they never have done this before and they cost me big time.
2. How can Amazon justify this behavior toward a small business? Since Amazon allowed the sale of 50 of my units while they were "somewhere", my customers waited for weeks for Amazon to ship. Now they leave bad reviews saying it took too long to ship even though it was Amazon FBA doing the shipping. That's pathetic.
So here I am, my business on life support and angry customers, and all I did was put a small bit of faith in FBA to do what they are supposed to do.
I ask a moderator to take a look into this fiasco. Not just for me, but for the other people who will be crushed by this behavior from Amazon. I need reassurance that FBA will not do this again or I will never send anything and I wouldn't recommend ANYONE NEVER EVER send anything else again until it's resolved. Here are the shipping ID's.
FBA18NJHSYVQ
FBA18LQV5GB7
Need clarification after Amazon ruined my business.
Hello
In mid November, I shipped 300 units to FBA. (two separate shipments about a week apart). Normally easily enough time for Thanksgiving. Fast forward to now. Inventory lost in FC transfer and still trickling in. Here's what happened. Those 300 units were sent to 50 warehouses. So, basically, someone at Amazon decided it would be a a good idea to send SIX units 50 different warehouses. My inventory quickly ran out. I missed Thanksgiving and Christmas and my inventory is still in FC processing, i think. I'm not actually sure where my inventory is and there is no investigation, no reconciliation, nothing. With that said, can someone here, a moderator with FBA experience, tell me:
1. If I ship to FBA again, are they going to send my 300 units to 50 different warehouses in packages of 6? If so, FBA is not an option for me anymore. I've been doing it for years but they never have done this before and they cost me big time.
2. How can Amazon justify this behavior toward a small business? Since Amazon allowed the sale of 50 of my units while they were "somewhere", my customers waited for weeks for Amazon to ship. Now they leave bad reviews saying it took too long to ship even though it was Amazon FBA doing the shipping. That's pathetic.
So here I am, my business on life support and angry customers, and all I did was put a small bit of faith in FBA to do what they are supposed to do.
I ask a moderator to take a look into this fiasco. Not just for me, but for the other people who will be crushed by this behavior from Amazon. I need reassurance that FBA will not do this again or I will never send anything and I wouldn't recommend ANYONE NEVER EVER send anything else again until it's resolved. Here are the shipping ID's.
FBA18NJHSYVQ
FBA18LQV5GB7
3 respuestas
Seller_NbYSGJ8Tehgbv
This is extremely late if your intention is to have your inventory check in for Thanksgiving.
Software determines where your inventory goes. Amazon would never dream of paying an actual human to dictate where shipments go.
No one can tell you that. You have to play around with how the software is organizing your shipments. It all depends on where your Amazon customers are located in the United States when buying your product...along with where you are located...how many items you are sending...and it does not end there.
Amazon is known as "the King of conversion". I call them "the King of justification". I am sure you have seen employees justify their policy. Its all they can do. Its how they make money.
Bryce_Amazon
Greetings,
It looks like this is a duplicate thread - my colleague Christine has followed up with you there. Please reply to them when you are able!
- Bryce
