invalid charge method
hello,
i cant get into my seller account because it tells me i have invalid charge method. it doesnt matter how many times i change it, it never lets me through. im pretty sure my credit card is valid.
i saw in some discussions here that i should go to account info - reactivate account - but it always leads me back to the invalid charge method.
i know that amazon is just trying to verify its me but i see no option to upload my ID or anything. just the same "invalid charge method" everywhere.
i need to solve this asap, any advice would help.
thank you,
invalid charge method
hello,
i cant get into my seller account because it tells me i have invalid charge method. it doesnt matter how many times i change it, it never lets me through. im pretty sure my credit card is valid.
i saw in some discussions here that i should go to account info - reactivate account - but it always leads me back to the invalid charge method.
i know that amazon is just trying to verify its me but i see no option to upload my ID or anything. just the same "invalid charge method" everywhere.
i need to solve this asap, any advice would help.
thank you,
3 respuestas
Seller_Hi7wbO2Kbo6bl
Just in general:
It must be a true credit card, not a debit card
Install the card first on the buyer side. If you have any other cards there and one of those is nearing expiration (six months or less) -- remove it.
Wait awhile. then go the seller side of your account and choose that card.
I don't know if it helps, but I would buy something on Amazon using that card just to tickle the bots and let them know that it is working.
Nano_Amazon
Hello @Seller_CXhir817K4qce
Thanks for contacting Amazon Forums. After reviewing your account, it appears there are one or more pending requirements that need to be addressed on your end. To submit the required documentation, please follow these steps:
- Log into your Amazon seller account and navigate to the settings menu in the top right corner.
- Select "Account Info" to view the list of pending requirements for your account.
- Please provide the missing information or documentation as indicated.
If you have any trouble accessing the account info page or submitting the documentation, you can also try using this direct link, just make sure you are logged into your account before doing so.
Additionally, you can try opening a case with our seller support team by clicking here. They can guide you with activation process.
Let me know if you have any other questions!
Nano