Action required email received. But there's no specific contents
Hello,
I've received an email of Action required: Listing(s) at risk of removal. This suggests that my brand is not meeting some of the legal requirements. However, for the past few months since launch, the product has been selling without any issues, so I'm not sure what to call it. When I go to Account Health and click on the issue, none of the links work, just a blank screen. What should I do? When I try to call to Amazon Center, all I get is a blank screen. They say I have to take action until 12th March, which is frustrating.
Please help me with what to do
Action required email received. But there's no specific contents
Hello,
I've received an email of Action required: Listing(s) at risk of removal. This suggests that my brand is not meeting some of the legal requirements. However, for the past few months since launch, the product has been selling without any issues, so I'm not sure what to call it. When I go to Account Health and click on the issue, none of the links work, just a blank screen. What should I do? When I try to call to Amazon Center, all I get is a blank screen. They say I have to take action until 12th March, which is frustrating.
Please help me with what to do
1 respuesta
Levi_Dylan_Amazon
Hello @Seller_hP57uWpe82KjE,
Thank you for posting concerns you are experiencing with potentially restricted listings.
I see that you are attempting to address an issue with a specific ASIN and you're seeking clarity on which next steps are required to get this resolved. I understand that the lack of direction with your appeal options is causing confusion for you, so I am here to provide assistance.
So that I can review the details of your situation, I will need a case log ID from your account. If you do not have one about this specific concern, please create a case and share the case ID with me here in this thread. You can also provide the example ASIN for clarity, if you feel comfortable.
I look forward to your response and assisting you with your next steps. The forum community and I are here to support you.
Wishing you the best,
Levi Dylan
