Can not change the country of origin, under legal entity section!
Hello,
As I have found out from the forum, we are not the only one who has this problem, but didn't find any resolutions -> CAN NOT CHANGE LEGAL ENTITY ESTABLISHMENT COUNTRY!
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When we changed the company on 1st November 2023, from a European company to a US-based LLC. We went through all the processes that were needed, including the TAX interview. And everything was verified and confirmed, till 23 April 2024 when we received "US INFORM Consumers Act" to double-check and confirm the business information.
And then we discovered that OLD company data was under Legal Entity. Therefore "Review Your Account Information" was highlighted in red as also "Bank account Information", because the Legal Entity was the old company and the bank account was under a new LLC, they didn't match.
At the same time "Business Address and Phone Number" + "Official Registered Address" was confirmed and "green", while those sections had NEW company data.
We started to update the information and found out that we can not change the business location country, it was locked for editing. So we have no option to go through the verification.
Account Health Assurance is not helping, as they are talking about different things, and from one call we were told that it is not possible to change the country at all. The country you entered while registering your Amazon account first time, remains as it is.
I know for sure this was not a problem before, we know a lot of sellers who have gone through legal entity changes including the country change.
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So what is going on and how can we fix it? How it has been fixed in earlier similar cases?
Case ID 15175752791
Can not change the country of origin, under legal entity section!
Hello,
As I have found out from the forum, we are not the only one who has this problem, but didn't find any resolutions -> CAN NOT CHANGE LEGAL ENTITY ESTABLISHMENT COUNTRY!
----------
When we changed the company on 1st November 2023, from a European company to a US-based LLC. We went through all the processes that were needed, including the TAX interview. And everything was verified and confirmed, till 23 April 2024 when we received "US INFORM Consumers Act" to double-check and confirm the business information.
And then we discovered that OLD company data was under Legal Entity. Therefore "Review Your Account Information" was highlighted in red as also "Bank account Information", because the Legal Entity was the old company and the bank account was under a new LLC, they didn't match.
At the same time "Business Address and Phone Number" + "Official Registered Address" was confirmed and "green", while those sections had NEW company data.
We started to update the information and found out that we can not change the business location country, it was locked for editing. So we have no option to go through the verification.
Account Health Assurance is not helping, as they are talking about different things, and from one call we were told that it is not possible to change the country at all. The country you entered while registering your Amazon account first time, remains as it is.
I know for sure this was not a problem before, we know a lot of sellers who have gone through legal entity changes including the country change.
----------
So what is going on and how can we fix it? How it has been fixed in earlier similar cases?
Case ID 15175752791
40 respuestas
Seller_NbYSGJ8Tehgbv
I had the identical problem.
I posted on the forums, just like you have posted now. No one here knows the answer.
You have to open a second account. Use your same email address and everything. You will get denied...almost instantly. Once you get denied through the application process with your second account, you have to contact seller support to find out what is the reason you got denied. They will respond with "You have multiple accounts". And they will ask you to to provide a legitimate business reason for both accounts along with the email address associated with your Amazon account.
Your response should clearly state that you have another account. You should, also, add your merchant ID for your current account even though they did not ask for it. This will emphasize that you want to make it clear you have a second account.
I would suggest the following format
"
Hello. I have a second account.
The email address assocaited with that account is
PUT THE EMAIL ASSOCIATED WITH YOUR CURRENT AMAZON ACCOUNT
The merchant ID for the account is
PUT THE MERCHANT ID ASSOCIATED WITH YOUR CURRENT AMAZON ACCOUNT
The legitimate business reason for opening a second account is
I need to change the country of origin for my legal entity.
"
Seller_XLmA83f1eOe25
We have exactly the same problem and seller support is sending us in circles.
Seller_aQELpSUQi3699
Your company name may not be available in USA. Mine is that way. I can only sell in USA but not in UK. Setting up a new company in USA might be your best option.
Seller_wBBm29V6ydU6o
I am encountering this problem too Case ID:15179409291
Seller_nObmLlvbUlpZ9
I am having exactly the same issue with the US seller account. (We changed the EU seller account's legal entity (with country).)
Looks like it is happening only in the US.
I followed up with US Seller Support and circled us around. But, recently, I got the following response. Is that true????
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Please be informed that Seller identity verification currently doesn’t allow you to change your business location or business type once you have submitted.
At this time, you cannot make changes to your business location or business type once you've submitted this information on the Verification page.
Please register a new account by using a different email address and phone number in order to restart the application process.
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What are they asking us to do??
Seller_OL2yVOH68MtJy
Bro have you found a fix for this? I'm in a similar situation
Connor_Amazon
Hi @Seller_JCohvEskAlAI4, we see that Seller Support has responded to your case 15175752791 earlier today. Please refer to the latest response from them, if you have any further questions, please respond back so that they can assist.
Have a great day!
-Connor
Seller_oOfBqtUV9jsiI
I'm having the exact same problem, if anyone finds a solution please post it
Seller_ZczHqytoxS9Xv
Same here. Amazon deleted my US company information on the back end and replaced it with my UK company information instead. Now, I cannot pass the US Inform Customers Act because I cannot correct the company information.
Few weeks ago, I had my US company information data all set up correctly so this is a new change on the code.
Have a look at this post as well for further information: Unable to change country for US INFORM CUSTOMERS ACT
As I am unable to use my US company in the US, I cannot keep my US bank information either. Have a look here: Unable to change bank account information
A more detailed narrative and ramifications about this recent incident, read here: Amazon Should Fire Some of Its Software Engineers
@Connor_Amazon
Seller_pT8D0TkN6j7lp
Hi,
I had exactly the same issue with my store down for over 1 month. I finally fixed it.
Under your legal entity go ahead and change the name and tax ID there. It then forces an address change so you can change it including a country change. I had gone back and forth with support but it was only by chance in trying this (I had nothing to lose) that this allowed me to fix the issue.
I am now up and running again.
Brendon
