Moderator, please help - Missing 141 inbound units - please escalate case to inbound leadership team
We have an outstanding FBA inbound case for missing 141 units that seems to have gotten lost in the abyss of Amazon support. (Case ID 16674849271).
The case was originally opened 11/16/24. We had some back and forth communication with Support, all template responses on their part. We have repeatedly asked for phone calls to discuss the issue in detail and have yet to receive a phone call. We have asked the case be escalated to the leadership team and the last rep claims to be from there but has also only sent us template messages. We haven't received any communication since 12/29/24. That message was "We are continuing to research this issue and will update you as soon as any additional information is available…"
We have yet to have any meaningful dialogue with anyone regarding this case and are still perplexed as to what happened to the 141 units we shipped (and confirmed delivery) and why we have not been reimbursed for them.
Can you please escalate this case to an inbound leadership team member who can assist?
Can @Bryce_Amazon, @Dominic_Amazon , @KJ_Amazon , @TaylorR_Amazon or another moderator please look into the case and help? We'd appreciate it very much.
Moderator, please help - Missing 141 inbound units - please escalate case to inbound leadership team
We have an outstanding FBA inbound case for missing 141 units that seems to have gotten lost in the abyss of Amazon support. (Case ID 16674849271).
The case was originally opened 11/16/24. We had some back and forth communication with Support, all template responses on their part. We have repeatedly asked for phone calls to discuss the issue in detail and have yet to receive a phone call. We have asked the case be escalated to the leadership team and the last rep claims to be from there but has also only sent us template messages. We haven't received any communication since 12/29/24. That message was "We are continuing to research this issue and will update you as soon as any additional information is available…"
We have yet to have any meaningful dialogue with anyone regarding this case and are still perplexed as to what happened to the 141 units we shipped (and confirmed delivery) and why we have not been reimbursed for them.
Can you please escalate this case to an inbound leadership team member who can assist?
Can @Bryce_Amazon, @Dominic_Amazon , @KJ_Amazon , @TaylorR_Amazon or another moderator please look into the case and help? We'd appreciate it very much.
6 respuestas
Seller_gqsE7MAfxcCTz
@Dominic_Amazon @KJ_Amazon @TaylorR_Amazon @Bryce_Amazon
Thanks in advance for your help in getting this case moving closer to a resolution.
Seller_gqsE7MAfxcCTz
Is there a moderator who can help me please? We are getting very concerned about the lack of communication by Seller Support. This shipment was delivered in October.
We opened another case that has now been merged to the original case. What else can we do to get an update regarding this issue?
I'm beginning to wonder if there is stalling happening due to the change in the reimbursement policy going into effect in March. I certainly hope not.
@TaylorR_Amazon@Bryce_Amazon@KJ_Amazon@Dominic_Amazon
Christine_Amazon
Hello @Seller_gqsE7MAfxcCTz
Christine here from Amazon Forums.
I just came across your post.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
