I have a question for someone who may know the answer.

I am trying to list a product that is “Generic”. Many manufacturers make this product apparently but the upc barcode no longer is valid as I had purchased this product set a while back (2-3 years ago), and another product on amazon is currently using that UPC barcode.

So I went to GS1 and created a new set of barcodes to attach to this product. The brand is generic but, the manufacturers have attached some general brandname to the product if that makes sense. But now amazon is saying the following:

”We have investigated and were not able to find affiliation between UPC/EAN owner and the brand Generic. The evidence provided throughout the case is not enough to proceed.In order to ensure an enjoyable shopping experience and to protect how brands are presented on Amazon, it is essential that we have accurate data associated with products in our catalogue. For this reason, we ask that you provide proof of the authenticity of the GTINs you are using via one of the following methods: We require proof stating that the brand that you are using is affiliated with the UPC/EAN owner.This can be in the form of a copyright, trademark, or website that displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer, or the UPC/EAN owner – the affiliation should be clearly called out) OR A copy of a letter or legal agreement from the manufacturer, or brand stating that the UPC/EAN(s) you are using to list this product is valid and owned by them OR that you are allowed to use your own UPC/EAN(s) to sell unique products with their brand.”

I tried listing the product with Generic brand name and the brand name on the product. GS1 barcode has brand name listed as whats on the box.

So what are you suppose to do in this situation? When there are many manufacturers and the brand name is not really a brand but a generic word/name china slapped on the product.