Customer allowed to return item for full refund after FIVE MONTHS?
How can this be real? I got an email today that a customer was returning an item and was issued a refund for an item that they bought on August 17th. Nearly five months ago. I wrote Seller Support to request that be reversed since it was four months past the return window and got this response:
"I acknowledged the fact the order was returned outside the 30 days return window. Upon checking, Amazon refunded the buyer for the sake of customer satisfaction. This is to ensure a great customer experience, Amazon may make case-by-case exceptions and accept returns for units past the stated returns time frame"
It was a hair curler that they used for five months and returned and is now showing up as "Customer Damaged" in my Unfulfillable Inventory list and is awaiting a removal order.
Buyers can use our product for five months and get a full refund?
Customer allowed to return item for full refund after FIVE MONTHS?
How can this be real? I got an email today that a customer was returning an item and was issued a refund for an item that they bought on August 17th. Nearly five months ago. I wrote Seller Support to request that be reversed since it was four months past the return window and got this response:
"I acknowledged the fact the order was returned outside the 30 days return window. Upon checking, Amazon refunded the buyer for the sake of customer satisfaction. This is to ensure a great customer experience, Amazon may make case-by-case exceptions and accept returns for units past the stated returns time frame"
It was a hair curler that they used for five months and returned and is now showing up as "Customer Damaged" in my Unfulfillable Inventory list and is awaiting a removal order.
Buyers can use our product for five months and get a full refund?
21 respuestas
Quincy_Amazon
Hello @Seller_i8T5vppfKx5Hd
Thank you for posting your inquiry to the Forums.
It sounds like you have already created a case with Support regarding this concern. Would you mind sharing that case ID number with me so I can review your issue fully and read through the correspondence already provided?
Looking forward to your reply.
Regards,
Quincy_Amazon
Seller_K9QoZB45XjT4a
Wow! It's better Amazon manages the rental service not selling products !!
Seller_qD0b68Wo456ec
Welcome to Amazon Life.
We sell shirts. We get them back worn, smelly, missing tags, full of animal hair, food stains, makeup stains, etc.
Halloween is the worst. The abuse to our merchandise makes me sad. I find it very rude and disrespectful to do that to a retailer.
However its Amazon so you grin and bear it and pray every time you get a return its from a nice customer with respect.
Seller_GYBivd6QH6hzX
Our record is 1 year and 3 months. We opened a case, but were told that the customer service reps have that discretion in order to better serve the customers, or something to that effect.
Seller_R2dP7Hunjcdj0
While Amazon is completely within their rights to issue the Buyer a Refund past the Authorized Return window for whatever reason they want, including "a Great Customer Experience", IF Amazon decides to take such action, it should be WITH AMAZON'S MONEY, NOT the Seller's money.
The Amazon 3rd Party Seller is expected to behave within specified parameters and policies established by Amazon. It is unreasonable for Amazon to expect 3rd Party Sellers to follow all of the rules while simultaneously allowing their Buyers (and Amazon itself) to be EXEMPT from these same rules and policies.
It is beyond unethical.
There is NO excuse for Amazon Seller-Funding a Refund once the window has officially closed. If Amazon wants to use THEIR money to make the Buyer "Satisfied", they are welcome to do so...
But NOT the 3rd Party Seller's money!
I REALLY hope to read that this has been Reversed back to the Seller's Account, as that would be the RIGHT thing to do.
And for the record, just giving them their money back is hardly recompense for the time, effort, and mental anguish it requires of the Seller to FIGHT this injustice.
If a Bank Robber gets caught outside the Bank, he just can't go back and give them back the money and all is forgiven, right?
There should be consequences for Amazon making such terrible blunders, and they should NOT be born by the Seller.
Seller_4zBzdtgCyS9EI
By using FBA, you give theme explicit permission to handle your customer service AND refund items that are outside the return policy.
Seller_csHWMpsP5ANmc
In my opinion, we have to look at the cost of doing business on amazon, run reports what your returns cost and add it to your Cost of Goods, I don’t agree with how amazon does certain things but as a whole, Amazon is the best marketplace for selling your product
I used to spend my time and energy on complaining and adding posts fighting for my rights, but what I learned that my time is worth more than that and I am putting a lot more focus on the positives of selling on amazon then on the problems
Seller_WkI5VutDnJTTF
I just had this same issue on a 9 MONTH old order for an ice maker. $400 deducted from me and got the exact same response you did.
Seller_mFUNUCCYB0cok
FTC needs to hurry and break this company up. This is getting ridiculous!
Seller_dcK4QV6x0JXZv
I'm sorry this happened to you. It is SO FRUSTRATING. I would never dream of even thinking to return something after that long. Wouldn't even enter my mind!
My record is: 2 Years! I had a customer return a nearly $200 textbook 2 years after purchasing. Absolutely nuts.
