Compliance Document Requirements: Children Toy
We received request for compliance document for a product that is NOT a children's toy. Item is a decorative pillow in the category: Home & Kitchen › Bedding › Decorative Pillows, Inserts & Covers › Throw Pillows.
Case 15112861821 was initiated since April 14, 2024. We appealed and informed support to reference other cases where similar products were approved and compliance documents were not required (see cases below):
CASE 15039619661
CASE 15039586271
CASE 15039703301
CASE 15039754741
CASE 15039703381
CASE 15105306941
CASE 15105383771
CASE 15104092651
CASE 14946804811
CASE 15039703351
CASE 15039703371
CASE 15039586931
CASE 15039623301
CASE 15039647891
CASE 15039622821
However, this specific case ID 15112861821 was transferred and then closed with no resolution.
Glenn @Glenn_Amazon, as you were able to assist others on similar issue, can you take a look at our case ID 15112861821 and see if you can help resolve this issue? Thanks.
Compliance Document Requirements: Children Toy
We received request for compliance document for a product that is NOT a children's toy. Item is a decorative pillow in the category: Home & Kitchen › Bedding › Decorative Pillows, Inserts & Covers › Throw Pillows.
Case 15112861821 was initiated since April 14, 2024. We appealed and informed support to reference other cases where similar products were approved and compliance documents were not required (see cases below):
CASE 15039619661
CASE 15039586271
CASE 15039703301
CASE 15039754741
CASE 15039703381
CASE 15105306941
CASE 15105383771
CASE 15104092651
CASE 14946804811
CASE 15039703351
CASE 15039703371
CASE 15039586931
CASE 15039623301
CASE 15039647891
CASE 15039622821
However, this specific case ID 15112861821 was transferred and then closed with no resolution.
Glenn @Glenn_Amazon, as you were able to assist others on similar issue, can you take a look at our case ID 15112861821 and see if you can help resolve this issue? Thanks.
3 respuestas
Seller_pqnDOeV0QtCeV
Can a forum moderator assist on this? @Glenn_Amazon@SEAmod
Nikki_Amazon
Greetings @Seller_pqnDOeV0QtCeV,
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can and also thank you so much for utilizing the seller forums to obtain help with a request for compliance document for a product that is a pillow, not a children's toy.
Reviewing you case and in partnership with seller support, we could conclude that your current case ID 15112861821 is still under review. Until Amazon doesn't communicate the result of your case, you should remain patient to allow the appropriate time for your issue to be addressed. Once the review is done you will receive an answer from the seller support team.
Please keep an eye on your performance notifications, emails, and case logs for any updates, and feel free to reply to this thread if you receive any updates on that case ID and need further assistance.
The forums community and I are committed to assisting you.
Wish you all the best,
Nikki
Seller_pqnDOeV0QtCeV
Hi Nikki, @Nikki_Amazon
Thank you taking time to reply to our inquiry.
This case 15112861821 has been opened since April 14, 2024. To date, we have not received any updated response about this case since seller support transferred it to the 'internal team'. This is the reason why we are reaching out to the 'team of moderators' for assistance. It appears that this case has been neglected. All other similar cases were reviewed and resolved within hours of being opened (Cases: 15039619661, 15039586271, 15039703301, 15039754741, 15039703381, 15105306941, 15105383771, 15104092651, 14946804811, 15039703351, 15039703371, 15039586931, 15039623301, 15039647891, 15039622821)
Can you follow up with the internal team and get updated information? Thank you!