inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
18 respuestas
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
"I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet."
I understand how frustrated and concerned you are waiting for information from your verification call. I would like to be able to assist with information and maybe status.
Please provide the Case ID, ASIN or a Performance Notification. With that information and the assistance of an internal team, I have more ability to review your specific situation.
I look forward to your response. Thank you for reaching out on the forums.
April
Seller_PsuNGmqpeVIGh
Hello April_Amazon,
Below is the performance notification and I also opened a case to follow up, the case ID is 16531977401.
Thank you for joining the video call on 10/07/2024. To complete your identity verification, provide the following information:
-- A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
ASIN: B0CVPGSMBH;
What happens if I do not send the requested information?
If you do not provide the requested information within 3 business days, or if your verification is not successful, we may not allow you to sell on Amazon.
We are here to help
If you have questions about the content of this message, contact us at inbound-appeals
