Fraudulent Chargeback Dispute Re-Opened by Customer After Losing
Hello, Amazon Seller Community,
I’m reaching out for advice regarding an issue with a customer who has been exploiting the chargeback system. Here’s the detailed timeline of events:
1. Order Details:
• Order Number: 111-6599997-2159430
• Total Amount: $797.64
2. Timeline of Events:
• November 26, 2024: The customer placed the order.
• November 29, 2024: The item was shipped via FedEx with tracking number.
• December 6, 2024: The package was delivered and confirmed by FedEx with proof of delivery.
3. Initial Chargeback Dispute:
• While the package was still in transit, the customer prematurely initiated a chargeback with their bank, claiming they did not receive the item.
• I provided Amazon with all the necessary evidence, including the tracking number, proof of delivery, and detailed correspondence with the customer.
• The chargeback was resolved in my favor, and Amazon informed me that the customer’s bank also sided with me.
4. Second Chargeback Dispute:
• Despite losing the initial chargeback, the customer re-opened a new chargeback dispute with their bank.
• This time, the bank ruled in favor of the customer, and Amazon informed me that they are unable to participate in second-time chargeback disputes. As a result, $797.64 was debited from my account.
My Concerns:
1. How is it possible for the customer to re-open a chargeback dispute with their bank after it was already decided in my favor?
2. Despite providing FedEx proof of delivery and winning the initial chargeback, why is Amazon unable to protect sellers from second-time disputes?
3. This situation feels like clear abuse of the system, as the customer is exploiting the chargeback process to commit fraud.
What I’ve Done So Far:
• Reached out to Amazon multiple times, providing all the necessary evidence.
• Contacted FedEx for proof of delivery, which includes confirmation that the package was delivered to the correct address.
• Tried to communicate with the customer, who has refused to resolve the matter amicably.
Request for Advice:
Has anyone else experienced a similar issue with a re-opened chargeback dispute? How did you resolve it? Is there any way to escalate this matter further within Amazon to protect myself from this fraudulent activity? or am i just SOL and loose out on product and revenue?
Any guidance would be greatly appreciated. Thank you for taking the time to read through this post.
Fraudulent Chargeback Dispute Re-Opened by Customer After Losing
Hello, Amazon Seller Community,
I’m reaching out for advice regarding an issue with a customer who has been exploiting the chargeback system. Here’s the detailed timeline of events:
1. Order Details:
• Order Number: 111-6599997-2159430
• Total Amount: $797.64
2. Timeline of Events:
• November 26, 2024: The customer placed the order.
• November 29, 2024: The item was shipped via FedEx with tracking number.
• December 6, 2024: The package was delivered and confirmed by FedEx with proof of delivery.
3. Initial Chargeback Dispute:
• While the package was still in transit, the customer prematurely initiated a chargeback with their bank, claiming they did not receive the item.
• I provided Amazon with all the necessary evidence, including the tracking number, proof of delivery, and detailed correspondence with the customer.
• The chargeback was resolved in my favor, and Amazon informed me that the customer’s bank also sided with me.
4. Second Chargeback Dispute:
• Despite losing the initial chargeback, the customer re-opened a new chargeback dispute with their bank.
• This time, the bank ruled in favor of the customer, and Amazon informed me that they are unable to participate in second-time chargeback disputes. As a result, $797.64 was debited from my account.
My Concerns:
1. How is it possible for the customer to re-open a chargeback dispute with their bank after it was already decided in my favor?
2. Despite providing FedEx proof of delivery and winning the initial chargeback, why is Amazon unable to protect sellers from second-time disputes?
3. This situation feels like clear abuse of the system, as the customer is exploiting the chargeback process to commit fraud.
What I’ve Done So Far:
• Reached out to Amazon multiple times, providing all the necessary evidence.
• Contacted FedEx for proof of delivery, which includes confirmation that the package was delivered to the correct address.
• Tried to communicate with the customer, who has refused to resolve the matter amicably.
Request for Advice:
Has anyone else experienced a similar issue with a re-opened chargeback dispute? How did you resolve it? Is there any way to escalate this matter further within Amazon to protect myself from this fraudulent activity? or am i just SOL and loose out on product and revenue?
Any guidance would be greatly appreciated. Thank you for taking the time to read through this post.
13 respuestas
Seller_t82GkXayLL5wR
I am only hearing about these re-opening of chargeback disputes. I know when it comes to fighting directly with a credit card company they first provide you with a charge back claim (they instantly remove the funds). Next you have to defend yourself ie. provide proof of purchase, invoice, shipment details etc. The credit card company then decides what they want to do which can rule in your favor (puts money back in your account). However the customer can reopen the case with their bank in which you have an "arbitration." In years passed we had to agree if we lost we had to pay $600+ for the fee but they chargebacks were for large sums of money and we were confident we did everything right, but in the end we lost, case closed, no way to do anything else, so yes most likely SOL. (funds removed again with an extra $600)
I am assuming this is how Amazon works as well in a sense. Only step left to take is small claims which is a pain but you have a better chance to have a judge actually look at your documentation and paper trail/order information. Most small claims you can file online and get a video call hearing.
Seller_jvfhuXWiqaKrs
None of this should be allowed to happen. Amazon should automatically deny all "did not receive" chargebacks filed before an order's promised delivery date. Simple fix, just don't let that happen.
Seller_33yJERFN1B7Dy
@SEAmod@Quincy_Amazon@Nano_Amazon
Seller_Dx0S3nyuJzIkC
Lost $1200 about 6 months ago from the same thing and they were all orders from Nov 2023. Amazon claims they cant fight a second charge back. Its bs and amazon should fund it if that is the case but they wont. The people that work there are complete morons.
Seller_NaffGpwcLYP2C
File a Small Claims Court case with your State system. This is the ONLY way you will get money back. You can sue a buyer , it is outside Amazon power and you will win. In MA, we have filed many cases, won all on similar situations. Here we can sue up to 7k . No need for lawyer
Seller_oRxM5fF1az7WI
Did tracking show a successful delivery?
