Food and Safety team targeting MENS item and asking for Childrens certificates
Hi,
Is there anyone who can help me out with Food and Safety violations? I have 3 Men's size Hoodies (sizes Small, 3XL, and 4XL) that have had their listings removed because of a Children's Upper Body drawstring safety concern. I have tried to send images showing that they are Men's items but I keep getting the same message asking for compliance documents.
Another issue is that the tab for Product compliance documents is showing Zero documents requested so I don't know what Amazon wants me to send.
I have asked for escalation but keep getting the same generic messages from Seller Support.
The case ID is 17235691961
Food and Safety team targeting MENS item and asking for Childrens certificates
Hi,
Is there anyone who can help me out with Food and Safety violations? I have 3 Men's size Hoodies (sizes Small, 3XL, and 4XL) that have had their listings removed because of a Children's Upper Body drawstring safety concern. I have tried to send images showing that they are Men's items but I keep getting the same message asking for compliance documents.
Another issue is that the tab for Product compliance documents is showing Zero documents requested so I don't know what Amazon wants me to send.
I have asked for escalation but keep getting the same generic messages from Seller Support.
The case ID is 17235691961
1 respuesta
Levi_Dylan_Amazon
Hello @Seller_VyOlOZVyZessZ,
Thank you for posting concerns with your listings here on the forums.
I see that you received safety violations for an item that has been misidentified as a children's product and you would like to have this reviewed for validity. I can understand that the lack of support and resolution so far is frustrating for you, so I will look into this and see how I can help.
After checking the details from the case you have provided, I found that a review has been created on your behalf to have your situation evaluated. I can confirm that it has been passed to the appropriate team and there are no updates to share with you as of yet.
To support you the best, I will keep an eye on this for you. Once I hear back from that team I will let you know right away. If you have any additional questions or concerns in the meantime, please let me know. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
