Is it allowed to add a thank you card in the packaging box?
Hi Amazing Sellers and Experts,
I need some information regarding a Thank You card to include in my product packaging. I’ve drafted the following message in accordance with Amazon’s policies, and I also confirmed with a live Amazon associate that it's acceptable to include this card inside the packaging box.
Dear Customer,
We truly hope you’re enjoying our product! Your feedback helps other customers and supports our small business.
If you’d like to share your experience, we’d greatly appreciate your honest feedback.
As a token of our appreciation, we’re offering 10% off your next order — no strings attached : THANKYOU10
Thank you for your support!
— (Brand Name)
Can someone please verify if this is good to go?
Thanks in advance!
Best regards,
Is it allowed to add a thank you card in the packaging box?
Hi Amazing Sellers and Experts,
I need some information regarding a Thank You card to include in my product packaging. I’ve drafted the following message in accordance with Amazon’s policies, and I also confirmed with a live Amazon associate that it's acceptable to include this card inside the packaging box.
Dear Customer,
We truly hope you’re enjoying our product! Your feedback helps other customers and supports our small business.
If you’d like to share your experience, we’d greatly appreciate your honest feedback.
As a token of our appreciation, we’re offering 10% off your next order — no strings attached : THANKYOU10
Thank you for your support!
— (Brand Name)
Can someone please verify if this is good to go?
Thanks in advance!
Best regards,
10 respuestas
Seller_OvL8C4BJWiuS9
Search for this post:
A Seller’s Guide to the Do's ✔️ and Don'ts 🚫 of Product Inserts
https://sellercentral.amazon.com/seller-forums/discussions/t/3993a522-f22b-4e77-9c1c-e2fccb46789b
Seller_qTJiCxRI8PpIZ
So, I've gotten notes like this in my orders before and then went back to try to reorder the product from that company again and didn't find them listed anymore. My advice would be to include a thank you note, but take the 10% off part off and the part about feedback. Amazon could definitely construe that as trying to manipulate good reviews even though you asked for honest reviews. A generic "thank you for your purchase. We really appreciate it. Customers like you are what keep us going" type of thank you is much safer.
Indy_Amazon
Hi @Seller_ysGK8OLtbYcuv,
Indy from Amazon jumping in here, nice to e-meet you!
In general, Amazon's insert policies strictly prohibit incentivizing reviews. While your language does present the two behaviors you're trying to drive separately (reviews and shopping with the 10% off), it is a bit of a gray area and can be construed differently depending on who reviews it.
I would recommend you choose one behavior or the other on your insert to avoid potential account health issues.
Please let me know if you have additional questions on this.
Best,
Indy
Seller_nClb6y5ijOsq2
I am pretty sure you cant request reviews or feedback.. especially for discount for next order. My suggestion is don't do it
Indy_Amazon
Hi @Seller_ysGK8OLtbYcuv,
Checking back in to make sure you got the support you were looking for. Please let me know if you had any other questions!
Best,
Indy
