Hello all, everytime I try to access to my account I receive the following message:

"Your account is inactive

You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

then I press continue and I receive the following:

"Account Reactivated

Your account is now active

You can click on the navigation menu item to navigate anywhere."

But if I try to access to anywhere in my sellers central it goes back to the fist message, your account is inactive and it starts all over.

I cannot even access to help and support! that is why I am trying to request for help here, I cannot do anything in my account.

please, if someone can let me know how to solve this.

thank you in advance