How do I get my funds back after account deactivation
My Amazon account of over 20 years has been deactivated in June of 2023 for violating Amazon business solutions agreement. I don’t have any counterfeit complaints that I know of and my account healthy page shows healthy but I was selling Apple iPods under a category for iplayer
I purchased all the iPods I sold for the last 10 years on eBay so I only had ebay receipts to supply I do not have supplier receipts because I purchased from individual sellers on eBay.
I submitted everything asked for but I constantly get the same form letter that I didn’t supply enough information to reactivate my account I do not wish to sell on Amazon going forward and I cannot get my account reactivated no matter what I send or say at this point. I gave up trying to reactivate my account
My problem is that I have completed the form for a virtual Id interview 6 times and I Never receive a reply with my interview time How do I receive the interview time slot? I have checked my spam and junk I never received the time slot requested
I believe my msn mail is blocking or I am just being ignored like I am no matter how I try to contact amazon seller support or dispursment appeals. Can I change my email address or get the link through my deactivated account?
Can I get my fund without reactivating my amazon account because that is obviously not going to happen based on the fact that I did not purchase from one suppler and my eBay receipts are not acceptable even though every ipod was authentic and I have no complaints that I know of or that are showing in my account health page
Attached below is what I received from amazon. I had to remove all url links
Thanks for your help
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concerns.
Why is this happening?
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You can learn more about Amazon policies regarding the sale of counterfeit items in Seller Central:
-- Amazon Anti-Counterfeiting Policy
The "Account Health" section shows how well your account is performing against the performance metrics and policies required to sell on Amazon
ASINs: B09QNFDBGC B09SGT4DV5 B09DM81ZSW B08M4JLZBF
My account shows Healthy I can’t attach a copy because there are url but there are only two violations showing for leapster games that haven’t sold in over 15 years which I have tried to delete and address
Product Policy ComplianceLeave feedbackProduct Policy Violations: 2May 21, 2023 - November 16, 2023Target: 0 IssuesAmazon policies maintain a store that is safe for buyers and fair to sellers. Violations of these policies may result in content removal or account deactivation. Below is a record of all listings associated with your account that violate Amazon policy. View a full list of our policies for more detail.Seller Forums: ask other Sellers and AmazonAccount Health RatingThis rating reflects your adherence to Amazon’s selling policies
Form letter I receive every time I submit my eBay receipts and everything requested
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page
How do I get my funds back after account deactivation
My Amazon account of over 20 years has been deactivated in June of 2023 for violating Amazon business solutions agreement. I don’t have any counterfeit complaints that I know of and my account healthy page shows healthy but I was selling Apple iPods under a category for iplayer
I purchased all the iPods I sold for the last 10 years on eBay so I only had ebay receipts to supply I do not have supplier receipts because I purchased from individual sellers on eBay.
I submitted everything asked for but I constantly get the same form letter that I didn’t supply enough information to reactivate my account I do not wish to sell on Amazon going forward and I cannot get my account reactivated no matter what I send or say at this point. I gave up trying to reactivate my account
My problem is that I have completed the form for a virtual Id interview 6 times and I Never receive a reply with my interview time How do I receive the interview time slot? I have checked my spam and junk I never received the time slot requested
I believe my msn mail is blocking or I am just being ignored like I am no matter how I try to contact amazon seller support or dispursment appeals. Can I change my email address or get the link through my deactivated account?
Can I get my fund without reactivating my amazon account because that is obviously not going to happen based on the fact that I did not purchase from one suppler and my eBay receipts are not acceptable even though every ipod was authentic and I have no complaints that I know of or that are showing in my account health page
Attached below is what I received from amazon. I had to remove all url links
Thanks for your help
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concerns.
Why is this happening?
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You can learn more about Amazon policies regarding the sale of counterfeit items in Seller Central:
-- Amazon Anti-Counterfeiting Policy
The "Account Health" section shows how well your account is performing against the performance metrics and policies required to sell on Amazon
ASINs: B09QNFDBGC B09SGT4DV5 B09DM81ZSW B08M4JLZBF
My account shows Healthy I can’t attach a copy because there are url but there are only two violations showing for leapster games that haven’t sold in over 15 years which I have tried to delete and address
Product Policy ComplianceLeave feedbackProduct Policy Violations: 2May 21, 2023 - November 16, 2023Target: 0 IssuesAmazon policies maintain a store that is safe for buyers and fair to sellers. Violations of these policies may result in content removal or account deactivation. Below is a record of all listings associated with your account that violate Amazon policy. View a full list of our policies for more detail.Seller Forums: ask other Sellers and AmazonAccount Health RatingThis rating reflects your adherence to Amazon’s selling policies
Form letter I receive every time I submit my eBay receipts and everything requested
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page
15 respuestas
Seller_kIukTwdhvntAp
"I purchased all the iPods I sold for the last 10 years on eBay so I only had ebay receipts to supply I do not have supplier receipts because I purchased from individual sellers on eBay."
Not sure if this is a troll post or serious.
You REALLY were selling Apple products on here and didn't know they are very protective of their brand?
Just checking a couple ASINs the only "used" ones I see currently are directly from the Amazon Warehouse store.
Were you selling them as NEW? If so, you are done. AND you most likely will not get any money that is held.
Seller_LImVvUWeyiCfQ
@Seller_kIukTwdhvntApmay not come back to your thread since you didn't care for their reply, but I'll try to help you understand.
You were essentially selling counterfeit items. It's safe to say Amazon won't be giving you the money in your account because of that. For them to disburse the funds to you would make them a party to selling counterfeits.
Your only recourse for trying to recover your funds is arbitration, but I wouldn't count on that being successful either.
Seller_LImVvUWeyiCfQ
Section 18 of the Amazon Services Business Solutions Agreement (the document you signed and agreed to when you registered your account) explains the process.
Troy_Amazon
Hi @happybook1,
I understand you are dealing with account deactivation. Based off the body of your post, it seems there is an authenticity issue you are facing. Having read the thread, it seems as though primary issue here is the inability to produce invoices showing authorization from the brand (Apple in your case). Based off the information you have provided, valid invoices will be required to get the account reinstated.
Once the account has been deactivated for 90 days, you may request funds disbursement by contacting the team at disbursement-appeals@amazon.com to begin the separate review process with that team.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
