Mod Help Please. SAFE-T Claim Denied. Customer ordered 2 items; returned only 1. Amazon refunded entire order for 2 items. FBM.
SAFE-T Claim ID: 92879-91786-2406711
Order ID: 113-9896911-5435432
Customer ordered two identical items in one order. Customer requested return of one item twice, in separate requests on different dates, and received two separate RMAs and return tracking numbers. Customer returned only one of the items. Amazon refunded entire order for two items to the customer. SAFE-T claim and appeals denied because, they said, we had earlier refunded customer $2.00 for shipping overcharge on original order. Shouldn’t we be reimbursed for the item not returned by the customer?
Mod Help Please. SAFE-T Claim Denied. Customer ordered 2 items; returned only 1. Amazon refunded entire order for 2 items. FBM.
SAFE-T Claim ID: 92879-91786-2406711
Order ID: 113-9896911-5435432
Customer ordered two identical items in one order. Customer requested return of one item twice, in separate requests on different dates, and received two separate RMAs and return tracking numbers. Customer returned only one of the items. Amazon refunded entire order for two items to the customer. SAFE-T claim and appeals denied because, they said, we had earlier refunded customer $2.00 for shipping overcharge on original order. Shouldn’t we be reimbursed for the item not returned by the customer?
4 respuestas
Danny_Amazon
Hello @Seller_dwltq45HlBylx- and thanks for posting about this claim experience.
I wanted to let you know I reviewed the specifics from my end, and have submitted a request for some further review of the claim decision on your behalf.
Please allow several business days for our team to complete their review. Should they determine any updates are warranted, you will be able to see those changes via the claim details in Seller Central, though I will follow up with you on the thread when I am made aware that their investigation is complete.
Thank you,
Danny
