Can't ship using UPS carrier. Getting a shipping error on all the UPS options, are told to use different shipping method.
Today is Monday 8/12. Since this afternoon, I can't ship using UPS carrier on all UPS options. I kept getting shipping error on all UPS options and are told to use different shipping method. (I'm only able to ship wth USPS and FedEx.) Is anyone experiencing this? I wonder if UPS has ended their contract with Amazon. Any info would be appreciated! Thanks.
Can't ship using UPS carrier. Getting a shipping error on all the UPS options, are told to use different shipping method.
Today is Monday 8/12. Since this afternoon, I can't ship using UPS carrier on all UPS options. I kept getting shipping error on all UPS options and are told to use different shipping method. (I'm only able to ship wth USPS and FedEx.) Is anyone experiencing this? I wonder if UPS has ended their contract with Amazon. Any info would be appreciated! Thanks.
25 respuestas
Seller_O0yomUdWDofky
Your not the only one! I had an expedited order to fulfill with UPS 2nd Air and I was unable to print ANY UPS labels all day! I tried now and UPS 2nd day air went from 11 to 41 dollars out of nowhere, I have no choice but to purchase a slower USPS label and get dinged for late delivery! I started a case on this and they have yet to respond, ridiculous....
Seller_240MfoMX0n4re
@KJ_Amazon, can we get an update on your end to what is going on?
Seller_DifTc8Mw4q4fF
I am experiencing the same issue and all the shipping options pricing is higher. I opened a support ticket on it on yesterday.
Seller_0xdtD36hDLHBC
Same here this morning 8/13.
Only options for a next day order are FedEx and there is NO WAY that I will ship with that company and lose my premium shipping.
For UPS, I am offered 3 options that would arrive late.
Next day options are not only unavailable, but also priced retail...
This is what the rates should be. Pirate Ship shown...
Seller_0xdtD36hDLHBC
Amazon says that they are aware of the situation. And they are sure that it is nothing on their end. Which means, totally, Amazon's programmers broke something.
Seller_j67vIJm35DPdG
We are also having the same issue since 08/12/2024. It is now 08/13/2024 3:20 PM CST, and we are receiving this error message: "Error occurred while purchasing a label, please try with different ship method"
The only other ship method is USPS priority mail express, which is more than double the price of UPS ground, and exceeds our revenue on the sale.
Order ID: # 112-1920526-2117843
What are we supposed to do here? Sell at a loss? Ship with a 3rd party and lose OTDR protection and claims protection? Cancel the order? The post office and the UPS store are going to close soon.
We need this fixed Amazon!
Any comment from Amazon? I really hope our account doesn't get shut down from an Amazon system issue.
Seller_Fz21GR2HeEbID
I have had this issue with selecting UPS since evening of 08/12 as well. I did two different chats and was told everything is working correctly and that I needed to select another method. At that time I kept getting the error msg and could only successfully use USPS. About two hours later I tried again and the UPS rates nearly tripled. A $6 shipment went to over $15. As of 4:30pm on 08/13 they are still tripled.
Seller_xlf3vF516IRli
if it helps, one of my suppliers was having a similar issue with UPS friday-Monday this week. Their API would only return Retail Rates, or none at all. I usually have them ship UPS to me, but when it DID work, the only UPS options were $30+ more than usual. I contacted them and they confirmed that UPS was having issues with the API on the backend and to just wait if I could to place an order. That they couldn't even purchase labels because the issue would affect their billing.
Sure enough, I waited until last night to order and the rates were all back to normal. My order was $17 to ship (normal), when on friday it was telling me $50 for the same exact order. I knew a $100 order wouldn't cost $50 to ship. LOL. It was a relatively small order for just a few items I was low on that I forgot on my last order with them.
Seller_aWrza8YvWVgM1
We are able to purchase UPS if we want however, the rates are $10-$15 higher on Amazon than our own UPS/FedEx rates
KJ_Amazon
Hello @Seller_RKeNpiYe4aI4V @Seller_O0yomUdWDofky and all other sellers asking about UPS and Buy Shipping: I have been working with our partner teams and sharing seller reports from this and other threads. Thanks to everybody who has provided info and updates.
Please let me know if you are still seeing the issues reported in this thread, or if Buy Shipping is working as expected.
KJ_Amazon
