DEACTIVATION OF NORTH AMERICAN SELLER ACCOUNT STARTING WITH MEXICO
Today I received a notice from amazon seller Mexico saying that my account had been deactivated because of a Section 3 violation. No explanation was provided. Because my seller sites are linked my seller accounts in Canada and the US have also been deactivated. I am trying to reactivate my account, but I keep getting directed to amazon Mexico where al of the messages and instructions are in Spanish which I cannot understand. Also, whenever I apply for my twostep verification code in order to sign in, I keep getting a computer telephone call in Spanish, meaning that I cannot understand the code; I have requested an email for the sign-in code but nothing has happened.
One week ago I received a notice that my account was at risk of deactivation because I was 24 hours late in posting two items; apart from this my account health is fine.
Also, I keep getting getting seller central notifications concerning items that I have for sale that are not eligible for featured box display. Although I generally comply with these requests, for about 10-12 items I keep getting notices; no matter how many times I adjust the prices for these same 10-12 items nothing seems to happen. I do not know if this is the problem.
Can someone please assist me?
Thank you.
DEACTIVATION OF NORTH AMERICAN SELLER ACCOUNT STARTING WITH MEXICO
Today I received a notice from amazon seller Mexico saying that my account had been deactivated because of a Section 3 violation. No explanation was provided. Because my seller sites are linked my seller accounts in Canada and the US have also been deactivated. I am trying to reactivate my account, but I keep getting directed to amazon Mexico where al of the messages and instructions are in Spanish which I cannot understand. Also, whenever I apply for my twostep verification code in order to sign in, I keep getting a computer telephone call in Spanish, meaning that I cannot understand the code; I have requested an email for the sign-in code but nothing has happened.
One week ago I received a notice that my account was at risk of deactivation because I was 24 hours late in posting two items; apart from this my account health is fine.
Also, I keep getting getting seller central notifications concerning items that I have for sale that are not eligible for featured box display. Although I generally comply with these requests, for about 10-12 items I keep getting notices; no matter how many times I adjust the prices for these same 10-12 items nothing seems to happen. I do not know if this is the problem.
Can someone please assist me?
Thank you.
9 respuestas
Madeline_AMZ_481
Hi @Seller_omUblWQVH7ibq
This is Madeline from Amazon to provide more support on your end.
Understand that your account has been deactivated due to the relation to a different selling account which violated our Selling Policies and Seller Code of Conduct.
In order to reactivate your selling account, you will need to follow the steps that you receive from amazon seller Mexico.
You will need to follow the steps below:
1. You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current selling account, by using this
https://www.sellercentral.amazon.com/appeal/actions/87e7abdd-66ad-4aa5-b257-723b1e1cc18a?ref=sc_ahd_ab
https://www.sellercentral.amazon.com/appeal/actions/87e7abdd-66ad-4aa5-b257-723b1e1cc18a?ref=sc_ahd_ab
When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
Please refer to the Performance notifications from your amazon seller Mexico for the reasons for your account deactivation and follow the instructions therein as to next steps.
Due to the limited info provided, we are unable to assist you on this.
We suggest you to open a case and describe your issue in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance.
Please feel free to reply to this post if you have any further doubts or questions. We're here to welcome sellers like you and provide assistance whenever needed.
We hope the above information is helpful,
Thank you,
Madeline
Seller_v9uadYQEtmE2m
[Moderator Edit: removed personal solicitations]
