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Seller_uEdQAYX3hoAXU

about A to Z claim decision problem and transferred cases

Hello

I had problems with A to Z claims, which customers held the items but they are refunded.

I appealed for the decisions but Amazon decided on customer's favor.

@Josh_Amazon @Ricardo_Amazon and @Christine_Amazon can you please check the case IDs below?

15974623181

15966591901

15957955151

Thanks

Regards

6 visualizaciones
1 respuesta
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Etiquetas:Reclamos bajo la Garantía de la A a la Z
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Seller_uEdQAYX3hoAXU

about A to Z claim decision problem and transferred cases

Hello

I had problems with A to Z claims, which customers held the items but they are refunded.

I appealed for the decisions but Amazon decided on customer's favor.

@Josh_Amazon @Ricardo_Amazon and @Christine_Amazon can you please check the case IDs below?

15974623181

15966591901

15957955151

Thanks

Regards

Administrar la experiencia del comprador
Etiquetas:Reclamos bajo la Garantía de la A a la Z
00
6 visualizaciones
1 respuesta
Responder
1 respuesta
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_uEdQAYX3hoAXU

Hello @Seller_uEdQAYX3hoAXU,

Ricardo from Amazon here.

I'd like to inform you a breakdown of the cases:

Case 15974623181: A-to-Z decided not to revert the decision since the item arrived one day after the maximum delivery date.

Case 15966591901: you will need to work with the buyer in order to have the item sent back to you.

Case 15957955151: in fact Amazon funded the customer and provided a refund to your account. Please check on your statements, a refund provided on September 4th.

00
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user profile
Seller_uEdQAYX3hoAXU

about A to Z claim decision problem and transferred cases

Hello

I had problems with A to Z claims, which customers held the items but they are refunded.

I appealed for the decisions but Amazon decided on customer's favor.

@Josh_Amazon @Ricardo_Amazon and @Christine_Amazon can you please check the case IDs below?

15974623181

15966591901

15957955151

Thanks

Regards

6 visualizaciones
1 respuesta
Administrar la experiencia del comprador
Etiquetas:Reclamos bajo la Garantía de la A a la Z
00
Responder
user profile
Seller_uEdQAYX3hoAXU

about A to Z claim decision problem and transferred cases

Hello

I had problems with A to Z claims, which customers held the items but they are refunded.

I appealed for the decisions but Amazon decided on customer's favor.

@Josh_Amazon @Ricardo_Amazon and @Christine_Amazon can you please check the case IDs below?

15974623181

15966591901

15957955151

Thanks

Regards

Administrar la experiencia del comprador
Etiquetas:Reclamos bajo la Garantía de la A a la Z
00
6 visualizaciones
1 respuesta
Responder
user profile

about A to Z claim decision problem and transferred cases

por parte de Seller_uEdQAYX3hoAXU

Hello

I had problems with A to Z claims, which customers held the items but they are refunded.

I appealed for the decisions but Amazon decided on customer's favor.

@Josh_Amazon @Ricardo_Amazon and @Christine_Amazon can you please check the case IDs below?

15974623181

15966591901

15957955151

Thanks

Regards

Administrar la experiencia del comprador
Etiquetas:Reclamos bajo la Garantía de la A a la Z
00
6 visualizaciones
1 respuesta
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Ricardo_Amazon
En respuesta a la publicación de Seller_uEdQAYX3hoAXU

Hello @Seller_uEdQAYX3hoAXU,

Ricardo from Amazon here.

I'd like to inform you a breakdown of the cases:

Case 15974623181: A-to-Z decided not to revert the decision since the item arrived one day after the maximum delivery date.

Case 15966591901: you will need to work with the buyer in order to have the item sent back to you.

Case 15957955151: in fact Amazon funded the customer and provided a refund to your account. Please check on your statements, a refund provided on September 4th.

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_uEdQAYX3hoAXU

Hello @Seller_uEdQAYX3hoAXU,

Ricardo from Amazon here.

I'd like to inform you a breakdown of the cases:

Case 15974623181: A-to-Z decided not to revert the decision since the item arrived one day after the maximum delivery date.

Case 15966591901: you will need to work with the buyer in order to have the item sent back to you.

Case 15957955151: in fact Amazon funded the customer and provided a refund to your account. Please check on your statements, a refund provided on September 4th.

00
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_uEdQAYX3hoAXU

Hello @Seller_uEdQAYX3hoAXU,

Ricardo from Amazon here.

I'd like to inform you a breakdown of the cases:

Case 15974623181: A-to-Z decided not to revert the decision since the item arrived one day after the maximum delivery date.

Case 15966591901: you will need to work with the buyer in order to have the item sent back to you.

Case 15957955151: in fact Amazon funded the customer and provided a refund to your account. Please check on your statements, a refund provided on September 4th.

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad