Refund issued to customer for return claim of DEFECTIVE on order not due to be delivered for 3 more days.
We are FBM only seller. Customer ordered item and has Estimated delivery date of July 8th with USPS tracking, shipped on July 1st, but on July 2nd customer opened a RETURN for DEFECTIVE (HOW) and has already returned item and got a 100% refund from Amazon. How exactly does this happen. Amazon should never have allowed customer to open a DEFECTIVE claim on an item that has never been received, we reached out to customer and they responded using vulgar language immediately accused us of lying about order not being delivered even after we sent screen shot showing the original tracking USPS and order information from Amazon , that that did indeed they did get the item on the 2nd, I stated and sent them images showing the tracking on the Amazon order and image from USPS showing package in transit, they responded with more vulgar language.
I have tired to contact Amazon support to get a refund on this since there is 0% chance item being returned is our item since customer does not have it yet. Return on 1st scan has to be stopped by Amazon, it is fine for them on their Prime stuff, but we 3rd party sellers should be given the 1st chance to deny return refund before Amazon gives away the house to customers that have obviously violated return Policy. Customer even admitted item was not Defective it was just the wrong belt and did not fit. I said how can you say it didn't fit when you have not yet received it. How can they not accept facts that it is in transit still. I have never dealt with one so hard headed. I know when I open a Safe-T claim for Materially Different return since it is obviously not going to be our item, I will be lucky to get 50% of the restock fee. This is ridiculous that Amazon is basically letting customers just steal our items and money. This has to end with Refund on 1st scan.
Refund issued to customer for return claim of DEFECTIVE on order not due to be delivered for 3 more days.
We are FBM only seller. Customer ordered item and has Estimated delivery date of July 8th with USPS tracking, shipped on July 1st, but on July 2nd customer opened a RETURN for DEFECTIVE (HOW) and has already returned item and got a 100% refund from Amazon. How exactly does this happen. Amazon should never have allowed customer to open a DEFECTIVE claim on an item that has never been received, we reached out to customer and they responded using vulgar language immediately accused us of lying about order not being delivered even after we sent screen shot showing the original tracking USPS and order information from Amazon , that that did indeed they did get the item on the 2nd, I stated and sent them images showing the tracking on the Amazon order and image from USPS showing package in transit, they responded with more vulgar language.
I have tired to contact Amazon support to get a refund on this since there is 0% chance item being returned is our item since customer does not have it yet. Return on 1st scan has to be stopped by Amazon, it is fine for them on their Prime stuff, but we 3rd party sellers should be given the 1st chance to deny return refund before Amazon gives away the house to customers that have obviously violated return Policy. Customer even admitted item was not Defective it was just the wrong belt and did not fit. I said how can you say it didn't fit when you have not yet received it. How can they not accept facts that it is in transit still. I have never dealt with one so hard headed. I know when I open a Safe-T claim for Materially Different return since it is obviously not going to be our item, I will be lucky to get 50% of the restock fee. This is ridiculous that Amazon is basically letting customers just steal our items and money. This has to end with Refund on 1st scan.
21 respuestas
Seller_4zBzdtgCyS9EI
All I can tell you is this...
when you open a safe-t claim, make sure it is NOT at all emotional, or long, like this post. Keep it very short, bullet point like and professional.
Arguing with a buyer is risky and can potentially get you a suspension.
Roberto_Amazon
Hello! @Seller_WVzHFA6EjPZX3
Thank you for using the Forums. This is very frustrating to handle, I know you posted this a week ago, but I wanted to check in and see if the SAFE-T claim provided you with a different outcome?
If not, I'd like to review the issue further, please include the order ID here.
Regards,
Seller_WVzHFA6EjPZX3
Buyer has not finally realized a month and a half later that he sent us the wrong item back in the return from another seller, now he is demanding we ship him the belt that he sent to us wrong back in July 10th at our cost, Honestly, I will have to look but I believe it was tossed in the trash since the buyer already got his refund and it is an item from another seller that we dont sell. We emailed him 2 times to follow up with pictures showing wrong item was returned but he ignored them only accusing us of making the mistake.
What you do you do in this situation, buyer already refunded, we fought with Safe-T claim but only got partial amount back and I am pretty sure it is already gone to trash since it has been over a month ago and we just dont have the space to keep junk. Should I just leave it as NO RESPONSE or tell them that we threw it in the trash since it was their mistake and they already got their refund.
