How do you appeal a deactivated account when you have never sold anything on your account?????
there are no instructions and no button to press. What do you do? I feel like someone is lying on me and it’s frustrating. Because now I gotta appeal something I have never done. I have NEVER sold anything on Amazon and yet I’m being accused of something and am given NO details as to what even happened. How does that work? I have to come to a forum who also have so answers and says to appeal but how? There is no appeal button. I click on reactivate and it does nothing. Why is it impossible to get any help?!??
How do you appeal a deactivated account when you have never sold anything on your account?????
there are no instructions and no button to press. What do you do? I feel like someone is lying on me and it’s frustrating. Because now I gotta appeal something I have never done. I have NEVER sold anything on Amazon and yet I’m being accused of something and am given NO details as to what even happened. How does that work? I have to come to a forum who also have so answers and says to appeal but how? There is no appeal button. I click on reactivate and it does nothing. Why is it impossible to get any help?!??
11 respuestas
Seller_nRFmxiQg4EGrw
First of all, post your ORIGINAL suspension notice; without more details, no one can offer much advice.
Also, you stated that you never "sold" anything; but a more important question is "did you ever create a listing?"
Seller_4zBzdtgCyS9EI
Doesn't matter if you sold anything. Putting anything in your inventory is considered "intent to sell" why else would it be in your inventory. if anything in your inventory violates any policy, you are responsible.
April_Amazon
Hello @Seller_8YeUk5G8FhOth,
First of all, post your ORIGINAL suspension notice; without more details, no one can offer much advice.
Also, you stated that you never "sold" anything; but a more important question is "did you ever create a listing?"
Great reply from @Seller_nRFmxiQg4EGrw , I will need a Performance Notification to assist with specifics on your account.
To review the Performance Notifications:
- Select the 3 menu lines, top left on Seller Central
- Drag down to Performance
- Slide over to Performance Notifications
If you could share any notifications you received, that would be great. Do not share any personal information such as an email address.
Things have changed quite a bit in the last 10 years. I will include some help pages you may find useful:
Appeal or dispute an Amazon selling policy violation
How can my selling privileges be restored?
Make sure all your information on the account is current and updated - You access this information from the Settings Wheel, top right, click on Account Information and confirm the following:
- Address and phone numbers
- Tax information
- Deposit methods
- Charge methods
- Shipping addresses
I look forward to your response. Thank you for reaching out on the forums.
April
Seller_4zBzdtgCyS9EI
That's what I mean. Amazon is not a learn as you go platform. Any mistake is treated like a crime and you are found guilty if the bot says you are, convicted and punished. No questions answered. Rarely any option to defend if you broke any policy. Most people that violate policy didn't know they are. However, when you signed up, you agreed that you read and understood those policies and Amazon holds you to every letter.
You are contradicting yourself. In 2016 the rules were not remotely as tough as they are now. If you uploaded products that were already restricted then and were immediately suspended for it, there is no second chance.
Customer service is fantastic IF you are a prime member and buyer. What you are trying to speak to is seller support, somewhere in India, barely speaking English and with no knowledge or power to fix anything, or tell you anything, other than copy and past replies.
Emet_Amazon
Hello @Seller_8YeUk5G8FhOth,
Thank you for following up on the situation.
I have followed up on the entire situation and was able to receive some updates from our account health support team.
I was advised that back in March of 2023, you had contacted the account health team regarding this situation and had later received a performance notification surrounding a concern related to a high order defect rate. At this time and per the most recent notice you received, you will need to submit a plan of action explaining the original situation.
You will need to create a case to provide this information. Your plan of action should include the root cause and the reason why there was an increase in customer complaints that resulted in this deactivation. you will also be asked to explain how this occurred, was there a break down or lack of processes in place?
We will also need to understand what you have since done to correct the situation as a whole to stop the situation.
Finally we will ask that you provide a proactive look forward and how you will manage your business to prevent the original issues from reoccurring. These should be immediately related to the root cause to help offer reassurance on the matter.
Once you have created your plan of action and submitted it to a case, I would recommend following up here and posting your case ID so I can follow up, confirm it meets our requirements and ensure it's provided to the correct teams for review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
