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Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

317 visualizaciones
23 respuestas
Configuración de la cuenta
Etiquetas:Seller Central, Verificación
20
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user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Configuración de la cuenta
Etiquetas:Seller Central, Verificación
20
317 visualizaciones
23 respuestas
Responder
23 respuestas
user profile
Micah_Amazon
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Seller_Sram36TnVt73c
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_QhvrIp4npKDGG
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_rscxKt18JvzuA
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_SoEgExWsFfFdl
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

317 visualizaciones
23 respuestas
Configuración de la cuenta
Etiquetas:Seller Central, Verificación
20
Responder
user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Configuración de la cuenta
Etiquetas:Seller Central, Verificación
20
317 visualizaciones
23 respuestas
Responder
user profile

Not receiving the OTP

por parte de Seller_ZCr3jNXAwN0MS

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Configuración de la cuenta
Etiquetas:Seller Central, Verificación
20
317 visualizaciones
23 respuestas
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Micah_Amazon
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Seller_Sram36TnVt73c
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_QhvrIp4npKDGG
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_rscxKt18JvzuA
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_SoEgExWsFfFdl
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Micah_Amazon
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Micah_Amazon
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
Responder
user profile
Seller_Sram36TnVt73c
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_Sram36TnVt73c
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
Responder
user profile
Seller_QhvrIp4npKDGG
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_QhvrIp4npKDGG
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
Responder
user profile
Seller_rscxKt18JvzuA
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_rscxKt18JvzuA
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
Responder
user profile
Seller_SoEgExWsFfFdl
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
user profile
Seller_SoEgExWsFfFdl
En respuesta a la publicación de Seller_ZCr3jNXAwN0MS

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad