Account Deactivate due to bill , credit card validation
Dear Community!
My account was deactivated once I signed up as a new seller on amazon,
due to invalid credit card and bill (electricity, natural gas, internet service or any),
on the other hand amazon charged me 39.99$ as well, and still saying confirm your charged method,
I have submitted the credit card account statement where amazon charged me 39.99$,
on statement , it is clearly mentioned my Name and address which is same as seller central,
I also attached my internet service storm fiber bill, and electricity bill, in both formats, in hand and in PDF, according to amazon requirements, but amazon keeps rejecting the documents saying that copy paste words "we do not have enough information", "we do not have enough information", "we do not have enough information",
and amazon is not highlighting the specific thing which I am missing..
Please someone help me, to activate my new account as a new seller,
I faced 39.99$ loss before starting my account,
I have attached the credit card statement and bill for internet service,
Thank you!
Account Deactivate due to bill , credit card validation
Dear Community!
My account was deactivated once I signed up as a new seller on amazon,
due to invalid credit card and bill (electricity, natural gas, internet service or any),
on the other hand amazon charged me 39.99$ as well, and still saying confirm your charged method,
I have submitted the credit card account statement where amazon charged me 39.99$,
on statement , it is clearly mentioned my Name and address which is same as seller central,
I also attached my internet service storm fiber bill, and electricity bill, in both formats, in hand and in PDF, according to amazon requirements, but amazon keeps rejecting the documents saying that copy paste words "we do not have enough information", "we do not have enough information", "we do not have enough information",
and amazon is not highlighting the specific thing which I am missing..
Please someone help me, to activate my new account as a new seller,
I faced 39.99$ loss before starting my account,
I have attached the credit card statement and bill for internet service,
Thank you!
6 respuestas
Seller_OvL8C4BJWiuS9
Do you have a valid credit card, not a debit card? A debit card can be used for the fee, but you need a credit card (charges interest, accepts international charges, send you a bill) to list or sell on Amazon.
Seller_LImVvUWeyiCfQ
According to the statement you uploaded, you're using a debit card so that is part, if not all, of the problem. TVOI50 is correct; you'll need to enter a valid credit card in order to sell on Amazon, so start there, then make sure the utility bill you submitted meets all the requirements Amazon spelled out in their notification to you.
Cooper_Amazon
Good Evening @Seller_BeAmWyjSsZxsq, it looks like you were able to get some support from other folks here on the forums about why your brand new selling account was possibly deactivated.
If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.
I wanted to elaborate on some of the questions you asked about in the discussion.
Here is some information around Debit cards and Credit cards and requirements you should know when registering your card.
- We definitely accept credit cards.
- We definitely don’t accept pre-paid cards.
- Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.
We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.
- The number you entered should match the number on your credit card.
- The billing address you entered should match the billing address on your credit card statement.
- The CVV code you entered should match the code on your credit card.
- The card expiration date should be at least 6 months from when you add the card.
- The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
- The card should not be a prepaid, virtual, or gift card.
- The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
- The card should have adequate credit limit to pay for the charge.
- If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.
If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance.
If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon Selling Partner Support for assistance.
For the question below:
on the other hand amazon charged me 39.99$ as well, and still saying confirm your charged method,
I have submitted the credit card account statement where amazon charged me 39.99$,
The $39.99 fee is more than likely related to signing up for a professional selling account. You can read about the differences between a professional and an individual selling account -->HERE<--
If you'd like to downgrade from the professional selling plan, the steps can be found on this help page -->HERE<--
Hopefully all the information between the seller and I helps answer your questions. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a great rest of the week! ~ Cooper_Amazon
