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Seller_TT9EpzISVpjWU

2 return request was approved by Amazon for the same order

I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return

1- The Item defective or doesn’t work

2- The product is damaged, but the shipping box is OK

what should I do in this case?

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Seller_TT9EpzISVpjWU

2 return request was approved by Amazon for the same order

I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return

1- The Item defective or doesn’t work

2- The product is damaged, but the shipping box is OK

what should I do in this case?

00
20 visualizaciones
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Seller_ImP1urpxemf0A
En respuesta a la publicación de Seller_TT9EpzISVpjWU

If you don't for whatever reason have automatic refund set up just issue a return label on 1 of the requests. Once item is returned to you issue the refund. After that I assume the other request will show the refund was initiated as well.

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Seller_TT9EpzISVpjWU

2 return request was approved by Amazon for the same order

I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return

1- The Item defective or doesn’t work

2- The product is damaged, but the shipping box is OK

what should I do in this case?

20 visualizaciones
2 respuestas
00
Responder
user profile
Seller_TT9EpzISVpjWU

2 return request was approved by Amazon for the same order

I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return

1- The Item defective or doesn’t work

2- The product is damaged, but the shipping box is OK

what should I do in this case?

00
20 visualizaciones
2 respuestas
Responder
user profile

2 return request was approved by Amazon for the same order

por parte de Seller_TT9EpzISVpjWU

I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return

1- The Item defective or doesn’t work

2- The product is damaged, but the shipping box is OK

what should I do in this case?

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Seller_ImP1urpxemf0A
En respuesta a la publicación de Seller_TT9EpzISVpjWU

If you don't for whatever reason have automatic refund set up just issue a return label on 1 of the requests. Once item is returned to you issue the refund. After that I assume the other request will show the refund was initiated as well.

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_ImP1urpxemf0A
En respuesta a la publicación de Seller_TT9EpzISVpjWU

If you don't for whatever reason have automatic refund set up just issue a return label on 1 of the requests. Once item is returned to you issue the refund. After that I assume the other request will show the refund was initiated as well.

00
user profile
Seller_ImP1urpxemf0A
En respuesta a la publicación de Seller_TT9EpzISVpjWU

If you don't for whatever reason have automatic refund set up just issue a return label on 1 of the requests. Once item is returned to you issue the refund. After that I assume the other request will show the refund was initiated as well.

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad