Custom Quote Request Received on an Item I've Never Sold
I've received my first Custom Quote Request for an item I've never sold. It's not in my product catalog.
What should I do with the request? Create a case or use the "ignore request" button.
Common sense tells me to use the ignore request button, but I have a feeling that Amazon will perceive this as being a poor seller and penalize me.
Custom Quote Request Received on an Item I've Never Sold
I've received my first Custom Quote Request for an item I've never sold. It's not in my product catalog.
What should I do with the request? Create a case or use the "ignore request" button.
Common sense tells me to use the ignore request button, but I have a feeling that Amazon will perceive this as being a poor seller and penalize me.
1 respuesta
Josh_Amazon
Hello @Seller_tV0lm18zQUiv5,
This is Josh from Amazon. Thank you for contacting our Forums!
Thank you for your question about handling a Custom Quote Request for an item not in your catalog.
After reviewing the help article on Custom Quote Requests, I found that it doesn't specifically address your concern about potential penalties for ignoring requests. However, the article mainly focuses on how to respond to requests for items you do sell. Given that this item isn't in your catalog, and the article doesn't cover this scenario, I recommend contacting Amazon Seller Support directly for the most accurate guidance on how to proceed and whether there are any implications for ignoring such requests.
Also, if any sellers have experience with this topic, I invite them to contribute to the conversation.
If you need further assistance, please don't hesitate to ask.
Best regards,
Josh
