Hi @Seller_hgNpRCbFPz53R,

Thank you for your post. I understand your account has been deactivated. In order to better assist we would need a bit more information from you.

Seller_hgNpRCbFPz53R

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Why are you logging into another person's account? Is their account deactivated? If so, this is most likely a related accounts issue.

If this is your scenario, then we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them (signing in to more than one account from the same device based off your post). The other account has been deactivated for policy violations of some kind. Due to the shared information between the two accounts, your account has also been deactivated.

When your account was deactivated, you would have received a performance notification with the name of the other account. If that account name is different from your account name, please consider the following:

- Have you had any third party assisting you with the account?

- Who all has user permissions within the account?

- If applicable, what is your relationship to these people?

- Is this an ongoing relationship or has the contact between yourself and these other entities been terminated? If so when?

- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.

- If so, what information could have been shared between the accounts?

- If applicable, do these individuals still have access to your account specifically?

- What devices have been used to access the account?

- What is the timeline of contact with the other account?

- Do you know the name and/or owner of the other account?

Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the results of your investigation, where, when, and what kind of information was shared between the two accounts, and how this contact will no longer take place in the future.

If the related account has the same name, this may be a scenario where you have opted for global registration. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application.

These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican marketplaces whereas the European regions would include the UK, France, and Germany marketplaces.

To resolve your issue, you will want to login to each marketplace from the drop down menu in seller central and navigate to the performance notifications to see any outstanding issues. You can find the marketplace specific issue from the performance notifications within that marketplace. If you have any questions regarding the reinstatement of the affected marketplace, feel free to reach out here in the thread, and we will assist you as best we can.

Once the affected marketplace has been reinstated, you can then come back to your initial store and request reinstatement.

Please feel free to reach out with any further questions or account updates.

Regards,

Troy