Wrong item returned, how do I issue 1-cent refund?
My buyer returned a different item. I see the following "buttons" - (1) Issue refund and (2) close return.
If I click on the (1) Issue refund - will I be able to give the buyer 1 cent since the item is different and to close this return forever? Or, as soon as I click on that button - the FULL amount will be refunded?
If I click on the (2) close return button - will I be able to issue 1 cent refund there and close this refund forever?
(3) What will happen if I do nothing?
Wrong item returned, how do I issue 1-cent refund?
My buyer returned a different item. I see the following "buttons" - (1) Issue refund and (2) close return.
If I click on the (1) Issue refund - will I be able to give the buyer 1 cent since the item is different and to close this return forever? Or, as soon as I click on that button - the FULL amount will be refunded?
If I click on the (2) close return button - will I be able to issue 1 cent refund there and close this refund forever?
(3) What will happen if I do nothing?
6 respuestas
Seller_OChH0VD9utdxq
No matter what you do, have you considered filing a police report with the postal inspectors over mail fraud?
Seller_7LrAV0m5llaI7
(2) Complete return -> Select Reason "item not returned"
Note to customer, returned wrong item.
Danika_Amazon
Hi @Seller_qME15z3gXrVlTand thanks for reaching out. I have to admit, I'm not entirely following your question with the one cent part.
I am happy to help you here if I can. Do you have a Seller Support case and if so, could you please share the case number, so I can research further?
Thanks, and hop you have a great weekend,
- Danika
Seller_aV1Bh32hE0KND
'Materially different item returns' need to be handled in a specific way. It's important to follow policy so you are covered if the customer opens an A-z claim.
For the correct steps, refer to → PLEASE HELP ME TO UNDERSTAND WHAT I AM DOING INCORRECTLY.
