Reimbursement Amount for lost inventory
Amazon has lost 70 units of my inventory. Here are the cases related to the reimbursement requests:
15315621431
15334782961
I was reimbursed $32.63 per unit. This does not cover our cost to purchase, prep and ship. If i put in the lowest price available on Amazon the estimated profit after Fulfillment and Amazon Fees is $41.51 per unit.
I filed a case to have this reviewed (Case ID 15359230951). I have sited this policy that has been sent to me 4 times: https://sellercentral.amazon.com/help/hub/reference/G200213130. The key bullet points being the following:
The median price at which you have sold the item on Amazon over the past 18 months
The median price at which other sellers have sold the same item on Amazon over the past 18 months
The current list price you have set for the same item on Amazon or the mean list price if you have multiple listings for the same item
The current list price for the same item from other sellers on Amazon
Can someone please explain why I am being reimbursed for a lower amount? The current request is for me to provide an invoice showing a higher purchase price for the units. That would be providing false data.
Reimbursement Amount for lost inventory
Amazon has lost 70 units of my inventory. Here are the cases related to the reimbursement requests:
15315621431
15334782961
I was reimbursed $32.63 per unit. This does not cover our cost to purchase, prep and ship. If i put in the lowest price available on Amazon the estimated profit after Fulfillment and Amazon Fees is $41.51 per unit.
I filed a case to have this reviewed (Case ID 15359230951). I have sited this policy that has been sent to me 4 times: https://sellercentral.amazon.com/help/hub/reference/G200213130. The key bullet points being the following:
The median price at which you have sold the item on Amazon over the past 18 months
The median price at which other sellers have sold the same item on Amazon over the past 18 months
The current list price you have set for the same item on Amazon or the mean list price if you have multiple listings for the same item
The current list price for the same item from other sellers on Amazon
Can someone please explain why I am being reimbursed for a lower amount? The current request is for me to provide an invoice showing a higher purchase price for the units. That would be providing false data.
6 respuestas
Seller_fxaQ9IRMm1gn0
@Dominic_Amazon- are you able to help me?
Bryce_Amazon
Good morning @Seller_fxaQ9IRMm1gn0,
Thanks for taking the time to write such a detailed post, and for including the relevant case numbers. I have forwarded the case details to an internal, and requested an additional review. They will reach out to you via a new case number within 1-2 business days, or they may share information with me directly to share with you. Thanks for your patience while we wait to hear from them!
- Bryce
Bryce_Amazon
Good news @Seller_fxaQ9IRMm1gn0!
The team reached out to me over the weekend and let me know they have created a new case to assist you with this issue. Please refer to your case log and work with the team as they look to resolve this. Best of luck :)
- Bryce
